[Resolved]  PureIT Water Filter — Non Supply of the Battery

Address:

Central Delhi, Delhi

I am Tarun Goyal , mobile no.[protected], placed an order for germikill battery with Pureit helpline [protected] on 24.04.2010. Assured me of supplying the said battery within 72 hours. Due to non response, I called the helpline on 25.04.2010 and again I was assured of supplying the same within a day. As there was no response, I called the helpline and registered a complaint on 27.04.2010. Having registered the complaint, I was informed that the matter will be taken on top priority and necessary arrangements would be made within 24 hours. After the assurances from the customer care personnel on helpline, no one contacted me nor the battery was supplied/delivered I again called on 28.04.2010. The customer care person on helpline again and again kept on assuring me that they have taken up the matter on top priority. Till the time of sending this mail, I have not received any call from your personnel regarding the status of supply of the battery.

Further, to get the customer care person on line through the helpline is an hectic task, that I have to hold the line for more than 30 minutes loosing my valuable money. After getting the person on line, there will lame excuses saying sorry and the personnel with get in touch within 24 hrs or 48 hours or immediately can expect a call.

I could not understand whether you are interested in supplying the battery. If not you may please make necessary arrangement to take back the filter as the same is of no use without the battery.

Look forward to hear from you about the action taken.