[Resolved] PureIT Water Purifier — asks more cost for battery replacement

achuappusuresh

from Hosur, Tamil Nadu

Address:

Kollam, Kerala

I have purchased one Pureit water purifier for the use of my house. Now it is time to replace the battery of the equipment. I have informed the customer care for buying a new battery and booked for it. Then Sms came that their customer service agent will meet us within 72 hrs and give him Rs.365/- only for its cost. After 72 hrs the service agent have contacted me in phone and said that I have to pay Rs.100/- as service charge along with the cost of the battery. I have denied and informed to customer care about this.But their answer was not satisfactory. Now the product is kept useless

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Complaint marked as Resolved

Verified Support

Aug 16, 2010

PureIT / Hindustan Unilever Customer Care's response Dear Mr. Suresh,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team