[Resolved]  PureIT Waterfilter — defect in the water filter before 1 year warranty

I have purchased a pure it waterfilter from Jay super market , nashik road Sr. No. RPB[protected] ON 18/07/2010.

From last 3 -4 days we observed that the filter is leaking from the bottom. we emptyed the filter and observe from the bottom that there is a hair line crack at the bottom, from which the water is leaking. We approached the dealer, he contacted the service center but following points I must mention

1) Before seeing the defect, the response from the service center is " Aisa Ho hi nahi sakata.. This crack is not possible. you must have dropped the unit.The warrantee does not covers breakage.You have to pay Rs.425" We as a user are sure that we have not done any jugglery with the instrument and this crack is a jenuine manufacturing defect. My request is I should get a new bottom pot.
2) This is an embarrasement to me that even one year is not completed to the unit and I have to bear this cost for no fault of mine.
3) I am really frustrated by seeing the approach of company like Hindustan UniLever.

I have nothing more to add, One thing is clear for me that henceforth I will not purchase any more products from this company.I am a very small customer for a very big company like you. I have made a mistake that I have purchased this product from you. At the time of purchasing the customer is treated as god, once the money is received from the customer, the customer is treated as begger in your after sales service.

Thank you and sorry for the trouble given to you.

Yogesh Deshpande