[Resolved]  PVR Cinema — Online booking failed; money not refunded

I was trying to book tickets from PVR cinema website on 01st Jan 2010 and the payment of Rs 990.00 was debited from my savings bank account.
But suddenly system showed transaction failed error, which was "Transaction failed, amount will be refunded". I have been trying to reach their customer care number but nobody answers the phone[protected] and also dropped an email to pvrcinema support email ID but again there has been no response despite several follow ups.I saw a number of complaints on your website against PVR Cinema online booking system, which never refunds the wrongly charged money from the customer - i believe the website should be banned from allowing Online Booking if they cant respond to customers complaints!
Please suggest a way out in getting my refund at the earliest.
Thanks