[Resolved]  PVR Cinemas — refund not received and poor response from customer care

Address:No. 7/9, Providence Mall, Puducherry, 605001

On March 25th, 2024 I placed an order for my food using PVR application and I chose UPI payment method. The app redirects me into Google Pay and I completed my payment of 190Rs it was successful. However, the order is not showing as booked in PVR app.
I asked about this at pvr Food counter they said I will receive a refund within 48 hours. After 2 days again I Called PVR customer care they asked me to send an Email. I have sent the mail and received a reply like " A representative will call you shortly " after that there is no response. I called the customer care multiple times the line was always busy.
Atlast the call was connected a staff told that he had informed his team and they will contact me within 30 mins.
And I got a whatsapp message asking the payment details etc I have sent everything but again there is no reply. I was exhausted by their poor customer support and no proper response for my queries.
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May 2, 2024
Complaint marked as Resolved 
Connected with my bank and requested to file a chargeback and got my refund.
PVR Cinemas customer support has been notified about the posted complaint.
Apr 22, 2024
Updated by Pavi2001
I didn't get any response still now
Complaint comments 

Comments

Cinema was cancelled on 27.05.2024 due to technical error. Amount of RS.191.50 not refunded after many correspondence

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