[Resolved] PVR Cinemas — Bad transaction and now no refund.

Shaunak

from Noida, Uttar Pradesh

Address:

Gurgaon, Haryana

I tried to book tickets to a movie online on pvrcinemas.com and right at the end moment it stated that booking failed. Money was credited to my card and was gone. I called my bank and discussed the issue with them and they gave me a transaction number for future reference.

Then I wrote to PVR using the feedback form on their site and received a reply back with a case number and the name of representative. The case ID is CAS-32773-N5W9T8. It has been around 6 days now and I have not heard back from PVR.

I also tried their customer care number but to no avail it kept ringing and I was on hold for well over than 10 minutes.

I would be obliged if the money is refunded back as this is unethical to leave your patrons hanging in mid air.

Regards,
Shaunak S Kumar.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Shaunak

from Noida, Uttar Pradesh

Still no inquiry done by PVR, I had to involve my bank and get the charge reverted along with the required documents.

Shame on you PVR.

Anuj Pradhan

from New Delhi, Delhi

Suffering the same fate myself right now. They deducted the money from my account and simply abandoned my booking. I've written to them through the Feedback form that their website provides, tried calling also but since the office hours got over no one was there to 'care' for me. As usual. What do you reckon should be done now?