[Resolved] PVR Cinemas — money not reversed for failed transaction

neerujn

from Kolkata, West Bengal

Address:

Gurgaon, Haryana

I had booked 2 tickets through PVR site on date 22 december'10 with card number [protected] for mgf metropolitan mall, gurgaon.
Due to some error the transaction failed, but money was deducted from my account. I booked tickets again using same card presuming , like usual process, that earlier deducted money will be reversed.
But till today(i.e 08/01/11) the money has not come back.
Even after providing them with phone no and reference mail id that was used to book the tickets for reference, there is yet no reply from there side.
Highly frustrated over such non customer friendly services provided by PVR

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Aug 13, 2020

Complaint marked as Resolved

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Comments

sayanimahajan

from Bengaluru, Karnataka

I booked 2 tickets at your website today using my corporate gift card (No.[protected], email : [protected]@gmail.com) worth Rs.500. The total transaction value was Rs.520 and hence I opted to pay the rest of the amount using my credit card. I entered the credit card details but the transaction failed and I received an error message denoting the same. I then opted to go through the same process again to complete my booking. To my surprise, the moment I entered the Gift Card details I got a message saying that there was Zero balance on my Gift Card. On the other hand, I did not receive any email or SMS from PVR, either with the booking details or with the transaction failure notification. None of the helpline numbers are working and the feedback option on the website is also getting timed out over and over again. The local PVR number is going on ringing without any response. This is utter harassment for a consumer and is least expected from a brand like you.

ITS BEEN OVER 10 DAYS THAT I REGISTERED A COMPLAINT TGROUGH EMAIL BUT HAVEN'T GOT ANY RESPONSE YET..!