[Resolved] PVR Cinemas — improper online transaction-money debited to account without product delivery

jain.preeti

from Mumbai, Maharashtra

Address:

Karnataka

I wanted to buy movie gift voucher online using a debit card. while processing the transaction, the pvr website informed the transaction was not authenticated and could not be completed. But the amount had been debitted to my account. There is no proper helpline where i can get the information on my lost money. The Helpline does not exist. On mailing at [protected]@pvrcinemas.com there wasn't any immediate reply. I don't know how i can get my money back or even the gift voucher.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

poushali2005

PVR Cinemas, Surat
I had the exactly same experience recently. I also tried to buy 2 PVR gift cards and it showed transaction error. But Rs. 650 was already charged from my account. I have written to the feedback center, but haven't received any response yet. How should i get back the money or how to get my gift cards at least? This is extremely annoying and a form of cheating customers.

RishabhSrivas

from Noida, Uttar Pradesh

Seat booked

I booked much earlier and got the front most seat in the Audi...extremely disappointed. It became even more embarrassing as I had my relatives accompanying me.

I got the third row for one ticket I booked later for the same show.