| Address: | Bangalore, Karnataka |
Hi Avenues India Team,
Please find the adjoining e-mail thread for the communication by my bank(HDFC) on the failed transaction .
(booking done on 14/10/2010 by me for the malayalam movie "Pranchiyettan" for the 15/10/2010 09:25 PM show for two persons @ pvr cinemas,Koramangala through your payment gateway).
Request you to take necessary and prompt action to refund the booking amount(480 Rupees) as this complaint is aging 20 days already.
Also find excerpts from my original complaint as given below for the details and history of my complaint.
[protected][protected][protected][protected]
This was regarding an issue with respect to a booking done on 14/10/2010 by me for the malayalam movie "Pranchiyettan" for the 15/10/2010 09:25 PM show for two persons.
My first booking attempt was not successful but an amount of 480 rupees had been debited from my HDFC debit account as the booking session had got expired and I was able to the following message on the screen .(similar wording -from my memory)
"Booking session expired.If your money had debited from your account it will be refunded"
After that I had tried for another booking for the same show for two persons and that booking was successful .(480 rupees debited for this booking also).
I haven't got the 480 ruppes refunded to my account yet for the failed booking due to session expiration.This amount was debited from my bank account.
Please see the following excerpts from my bank stattement.
Date Narration Cheque/Ref. No. Value Date Withdrawal
14 Oct 2010 CCA[protected]Avenues India Ltd [protected] 14 Oct 2010 480.00
14 Oct 2010 CCA[protected]Avenues India Ltd [protected] 14 Oct 2010 480.00
Note that the booking with the following details from the above list was unsuccessful.
14 Oct 2010 CCA[protected]Avenues India Ltd [protected] 14 Oct 2010 480.00
Request you to take necessary action to refund my money for the failed transaction ASAP.
Thanking you in advance
Raison Chacko
[protected][protected][protected][protected][protected][protected]----
----- Forwarded Message ----
From: HDFC Bank Support <[protected]@hdfcbank.com>
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Sent: Thu, October 28, 2010 2:18:22 PM
Subject: RE:'HBL=[protected]' Transaction details - Others
Dear Mr. Chacko,
Thank you for writing to us.
This is with reference to your query regarding failed transaction.
The only role of HDFC Bank is in facilitating the payment. The offering / terms and conditions of the product are laid down by the Merchant. Your account has been debited and the payment has already been made to the Merchant / Service provider.
We have checked and confirmed that the transaction was successfully processed from our end.
For any clarifications, we would request you to get in touch with the customer care team of Avenues India Ltd, who, on your instructions, will initiate the necessary rectification.
Have feedback to share about your e-mail interaction with us? Want to refer a friend? Please visit the link
https://leads.hdfcbank.com//applications/webforms/apply/EMT_feedback/emt_feedbac...⇄
Warm Regards,
Valencia Fernandes
Customer Support
HDFC Bank Ltd.
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