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Same thing happened to me in Cairo. I booked in May, my flight was in October, and in June, my credit card was stolen, so the bank issued me a different one with a different number. Therefore, I had no credit card. I was forced to buy another ticket for $200 more, and they said to e-mail them for a refund. No other airline I've flown with has ever made me produce the EXACT credit card I used to book. Ridiculous! Fly anybody other than Qatar Airways.
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Emirates is much better in all aspects! Cabin crew of Qatar airways handle your cabin luggage extremely uncarefully, food onboard is always of a poor quality, ground staff is messing around your preferences of seats. We were flying from Male to Dubai through Doha and had ridiculously loud music onboard at 1 am in the morning...The seat of passenger next to me was broken and moreover I came to a feeling that this airline just can not be a 5-star and the vote was a fraud!
Hi, I would like to complain about your counter supervisor, name, Ye ZHIHANG staff no, 34594, he was allowing passengers to change seats on the drop bag counter which was for on line checking only, so he was allowing passenger which already checked on line to change their seats which ends up delaying passengers which already checked online so they can just drip the bag and go, but we end up that taking more time than normal checking counter, when I tried to talke to Hime but he was not helping at all, so is checking online only for selecting sweat in Qatar airways .
Qatar service sucks, "Zero Star Service"
I submitted refund request online 10 days ago, no reply yet. Contacted Melbourne office, they said I have to contact Qatar main office directly, gave me some email address. No any replies to multiple emails! I start to worry as the flight date is approaching, don't want to pay 'no show'!
Ok, called Melbourne office again, they gave me the phone number for Qatar main office[protected]in Qatar obviously!).
Ok, called this number, cost me $120 just for the call because of half hour hold! :mad: Will see what happens now :confused:
Every time I call Melbourne office, I have to wait for half hour on hold, listening to "world number one airline" and "five star airline" B.S. which just makes me sick now about Qatar, doubt will ever fly Qatar again.
I submitted refund request online 10 days ago, no reply yet. Contacted Melbourne office, they said I have to contact Qatar main office directly, gave me some email address. No any replies to multiple emails! I start to worry as the flight date is approaching, don't want to pay 'no show'!
Ok, called Melbourne office again, they gave me the phone number for Qatar main office[protected]in Qatar obviously!).
Ok, called this number, cost me $120 just for the call because of half hour hold! :mad: Will see what happens now :confused:
Every time I call Melbourne office, I have to wait for half hour on hold, listening to "world number one airline" and "five star airline" B.S. which just makes me sick now about Qatar, doubt will ever fly Qatar again.
My wife flies Qatar too and always has problems.
Last flight (14 Dec 2012) she arrived to the transfer desk in Doha on time, but her luggage was already unloaded, just in case she might be late!
The transfer was between two Qatar flights, the first flight arrived on time!
What the hell? What kind of service is it?
Last flight (14 Dec 2012) she arrived to the transfer desk in Doha on time, but her luggage was already unloaded, just in case she might be late!
The transfer was between two Qatar flights, the first flight arrived on time!
What the hell? What kind of service is it?
you were right, I had problem like you, but Qatar airways cancelled my ticket illegal ! and The Staffs of Qatar Airways at TanSonNhat Airport -VietNam were very bossy, impolite...they kicked me out the Passengers area, when they re-weight my hand baggages and they said that they were overweight, I must pay money or cancel them! while they were right 7kg and my shoulder bag with camera, medicines, private items... in the fact, they wanted to take money illegal, Vietnamese staff of Qatar Airways at Tan Son Nhat airport (HCMC) is very bossy and generally making it difficult for passengers, even asking passengers to pay but they keep this amount (in 2011, I have flight of QA, my luggage is overweight about 2kg, they have demanded that I must paid $ 20, but they did not give me the bill, after that I do not want to carry luggage overweight, it is very complicated and it is bribery ( I used to have 8 flights of Qatar Airways )
that amount of money was kept in their pocket ! it was bribery !
next day, I called to Booking Office at HCMC, Staffs of Qatar Airways said that :
- all of tickets of March to Zurich were finished
- If I want to travel early, I must pay extra, as on 24 – 2 -2013 Flight at 23.00, I must pay extra 350usd
- I did not agree, because I don’t have money to pay extra .
-She gave me phone number and email address of mr Philip Odhiambo (Airport Services Manager (SGN), but I couldn’t contact to him, I just spoke to mr Dung, staff of his office, but this man said that Mr Phillip has not the right to resolve my case.
- After that, I have went to Booking office again to require supplying a new ticket for me, but they said that just have tickets come to Geneva, if I want ticket early on 6-3-2013, I must pay extra 300usd .
- so they supply for me 1 ticket on[protected], so I will not pay extra but I must be in VietNam more 18 days, this thing did not have in my Plan, I remind : I just had 3 weeks vacations in VN( from 3-2-2013 to[protected] so I did not prepare money for more these days, so where is money let I pay extra ???
we are their Passengers, but they treated us like the , like a Crime . I complained to manager at airport and Qatar customers Relations Department, But Managers of Qatar Airways ( Mr Ali N Alharazi (Senior Officer Qatar Airways ) and Mr Philip Odhiambo (Airport Services Manager (SGN) resolved my case bias and defended wrongdoing of their staffs .
They said that their staffs were right, and they saw record at airport wrote my baggages was 15kg ! while they made record with my signature, it didn't write 15kg, it is means staffs at airport corrected record or they remade another record, it is illegal and break law .
We make complaints, but Qatar Airways will not care to benefits of passengers, they just hear and trust their staffs,
the Staffs of Qatar at the airport TSN treated arrogance passengers, disregard for customers, many customers have complained about this ... but Qatar Airways still no radical measures to handle, they tolerate, cover up for the staffs ' wrongful act Qatar Airways in VN. Why the staffs might be doing wrong for a long time without being disciplined or fired???I think maybe manager of Qatar Airways at Tan Son Nhat airport and these staffs have been collusion and share(money of bribery) each other, which is why customers have reflected many times, but the representative of Qatar Airways did not have measures for handling staff wrongdoing.
I'm very surprise, why Qatar Airways was voted airline 5 stars ( ?)
that amount of money was kept in their pocket ! it was bribery !
next day, I called to Booking Office at HCMC, Staffs of Qatar Airways said that :
- all of tickets of March to Zurich were finished
- If I want to travel early, I must pay extra, as on 24 – 2 -2013 Flight at 23.00, I must pay extra 350usd
- I did not agree, because I don’t have money to pay extra .
-She gave me phone number and email address of mr Philip Odhiambo (Airport Services Manager (SGN), but I couldn’t contact to him, I just spoke to mr Dung, staff of his office, but this man said that Mr Phillip has not the right to resolve my case.
- After that, I have went to Booking office again to require supplying a new ticket for me, but they said that just have tickets come to Geneva, if I want ticket early on 6-3-2013, I must pay extra 300usd .
- so they supply for me 1 ticket on[protected], so I will not pay extra but I must be in VietNam more 18 days, this thing did not have in my Plan, I remind : I just had 3 weeks vacations in VN( from 3-2-2013 to[protected] so I did not prepare money for more these days, so where is money let I pay extra ???
we are their Passengers, but they treated us like the , like a Crime . I complained to manager at airport and Qatar customers Relations Department, But Managers of Qatar Airways ( Mr Ali N Alharazi (Senior Officer Qatar Airways ) and Mr Philip Odhiambo (Airport Services Manager (SGN) resolved my case bias and defended wrongdoing of their staffs .
They said that their staffs were right, and they saw record at airport wrote my baggages was 15kg ! while they made record with my signature, it didn't write 15kg, it is means staffs at airport corrected record or they remade another record, it is illegal and break law .
We make complaints, but Qatar Airways will not care to benefits of passengers, they just hear and trust their staffs,
the Staffs of Qatar at the airport TSN treated arrogance passengers, disregard for customers, many customers have complained about this ... but Qatar Airways still no radical measures to handle, they tolerate, cover up for the staffs ' wrongful act Qatar Airways in VN. Why the staffs might be doing wrong for a long time without being disciplined or fired???I think maybe manager of Qatar Airways at Tan Son Nhat airport and these staffs have been collusion and share(money of bribery) each other, which is why customers have reflected many times, but the representative of Qatar Airways did not have measures for handling staff wrongdoing.
I'm very surprise, why Qatar Airways was voted airline 5 stars ( ?)
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