[Resolved]  Railways — CANCELLATION OF TICKET INSTEAD OF ISSUING REDUCED FARE TICKET

Sir,
The emais sent to [protected]@irctc.co.in is attached herewith. No response so far.

S.Sivasankaran
Chennai

EMAIL : 3
Sir,
Please refer to our earlier emails on cancellation of I ticket by railway staff instead of issuing a fresh ticket with reduced fare and refund of difference in fare.

In spite of my repeated attempts I could not able to get any positive response from your side or from railways. In fact I gave one letter to railways requesting them to allot berths in EQ which was also not considered. Finally I got only RAC for one passenger out of 4 and others were in waiting list in the final chart. We were trying to get the status of ticket throughout the previous night of journey and at 4.0 AM we got the news that only one passenger was in RAC,

Since I made all the arrangement in Agra and Delhi, I could not afford to drop the program and also this tour was planned by our friends group of 4 families. So we boarded the train and requested the ticket examiner explaining every thing. finally after 8 hours of journey, he was kind enough to allot III AC births ( My tickets are for II AC births).

We were made to face all these hardships and mental agony purely on the lapses of railways. Even after repeated requests through email and direct correspondence, the railways have not acted promptly to rectify the deficiency in their service (at least at the last moment) and if fact I did not get any kind of reply from you so far.

You are again requested to go through my earlier emails and inform me the action taken at your end. Suitable compensation shall be given to me for all the monetary losses, mental agony for the poor services of railways which made our leave travel as miserable one.

Kindly inform us the contact person of railways to take up this, if this is not concerned with IRCTC,

Thanking you in anticipation of immediate response.
S.SIVASANKARAN

EMAIL : 2
--- On Sun, 27/4/08, SIVA SANKARAN <[protected]@yahoo.com> wrote:
From: SIVA SANKARAN <[protected]@yahoo.com>
Subject: Fw: REDUCED FARE- CANCELLATION OF TICKET INSTEAD OF ISSUING FRESH TICKET AT RAILWAY RESERVATION COUNTER
To: [protected]@irctc.co.in
Cc: [protected]@cpcl.co.in
Date: Sunday, 27 April, 2008, 4:08 PM

Sir,

With reference to my yesterday's email, I have taken the following remedial steps in order to have accommodation as per our schedule.

* Booked tickets II A/c for 9 persons yesterday itself -
* Since all the passengers are in waiting list, we tried to book II A/C TAKTAL tickets today morning at 8.0 AM ( Standing in the queue from 05.00 AM) but in vain; so we booked III A/C taktal tickets ( that too, I could able to get confirmed tickets only for five persons out of nine)
* Cancelled the waitlisted II A/C tickets of 5 persons which was booked yesterday

Presently 4 persons are left out without confirmed tickets. (PNR no : [protected])

I once again request you to go through my earlier email and you will understand the unnecessary hardship being faced by us, which is the result of negligent act of RAILWAYS staff.

Hence I request you to arrange for Confirmation of the ticket for 4 persons under PNR number [protected]. Also reimburse all the cancellation / Taktal and other charges to me at the earliest.

The action taken at your end for the above may be please be mailed to me.

Thanks in anticipation of early redressal of my complaint

S.SIVASANKARAN

EMAIL No :1
--- On Sat, 26/4/08, SIVA SANKARAN <[protected]@yahoo.com> wrote:
From: SIVA SANKARAN <[protected]@yahoo.com>
Subject: REDUCED FARE- CANCELLATION OF TICKET INSTEAD OF ISSUING FRESH TICKET AT RAILWAY RESERVATION COUNTER
To: [protected]@irctc.co.in
Date: Saturday, 26 April, 2008, 11:59 PM

Sir,

Ref : PNR No : [protected] (Transaction No : [protected]) and
PNR No: [protected] (Transaction No : [protected])

Please refer to the above PNR nos. We booked the above two tickets from Chennai to Nizamuddin for a LTC trip, long back and we also made all other travel and stay arrangements at Delhi, Agra and at Manali .

As per the display in your IRCTC website, we approached our nearby reservation counter (At thiruvottiyur, Chennai 19) for issuing a fresh ticket in order to get the refund of fare reduced in railway budget. But to our shock and surprise, the reservation clerk cancelled the above tickets.

In spite of our best efforts, we could not get any ticket to Delhi ( II A/c) by rajadhani on 02.05.2008. Now, we cannot even book a flight for less than Rs 5000/ per person ( Which was only Rs 3000/-, when we booked the above railway tickets). The tickets were cancelled without our consent and due to pure negligence on the part of railways. We booked the tickets well in advance only to get comfortable travel in a group.

I request you to look into the careless act of railway clerk and Re-issue the tickets with the same berths on the same day.

Your prompt reply and action will relieve us from unwanted mental agony.

Thanks


S.SIVASANKARAN



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