Railways IRCTC — Refund not received since one year

Address:

Maharashtra

My Name is Maneesh Singhvi.I have been waiting for my refund from IRCTC since one year.Every time i enquire they send me an email saying it is forwarded to the concerned department and you will receive the refund as soon as possible.I have recd.this email around 20 times but still i am waiting for my refund.
I am pasting the replies i have recd.from IRCTC.
Please let me know how will i get my refund.Or you take some action against it.



Dear Sir,
I am waiting to reply of the email below since so many days.It is really too long and i am surprised to note that Indian Railways ....who is considered to be much more efficient nowadays and a lot of people trust you and your services....have been unable to refund a small amount after so many reminders and emails...and i am just getting a reply that it is under process.
I do not think so that it takes such a long time to get the refund back for any other bookings or tkts booked on any other site.
THIS IS JUST RIDICULOUS.
IT IS REALLY A SHAME ON YOUR PART.
No body replies to our phone calls properly.
Why are you people testing our patience.There must be some limit.It has been almost a year now.
Who is looking into this matter.You must make a followup and give me refund as soon as possible.
I want my refund now ,otherwise i have book a complaint on your concerned department.
Waiting for your reply.

Thanks & Regards.

Maneesh Singhvi.







----- Forwarded Message ----
From: MANEESH SINGHVI <[protected]@yahoo.com>
To: [protected]@rb.railnet.gov.in
Cc: [protected]@irctc.co.in
Sent: Mon, August 9, 2010 10:53:51 AM
Subject: Reminder


Why is it getting so long.Have i done any wrong thing by booking the ticket with you people.I WANT AN ANSWER and my REFUND as soon as possible,
I am waiting since 10 months now.
It is too long.You must expediate it.The email you have sent...i am getting this reply since so many months and it is of no use at all.



Thanks & Regards.

Maneesh Singhvi.








[protected][protected][protected][protected]
From: MANEESH SINGHVI <[protected]@yahoo.com>
To: [protected]@rb.railnet.gov.in
Cc: [protected]@irctc.co.in
Sent: Sat, July 31, 2010 11:44:26 AM
Subject: Fw: Reminder




Why is it getting so long.Have i done any wrong thing by booking the ticket with you people.I WANT AN ANSWER and my REFUND as soon as possible,
I am waiting since 10 months now.
It is too long.You must expediate it.The email you have sent...i am getting this reply since so many months and it is of no use at all.


Thanks & Regards.

Maneesh Singhvi.







----- Forwarded Message ----
From: MANEESH SINGHVI <[protected]@yahoo.com>
To: tdr <[protected]@irctc.co.in>
Sent: Tue, July 27, 2010 10:58:25 AM
Subject: Re: Reminder Email From IRCTC


Why is it getting so long.Have i done any wrong thing by booking the ticket with you people.I WANT AN ANSWER and my REFUND as soon as possible,
I am waiting since 10 months now.
It is too long.You must expediate it.The email you have sent...i am getting this reply since so many months and it is of no use at all.


Thanks & Regards.

Maneesh Singhvi.








[protected][protected][protected][protected]
From: tdr <[protected]@irctc.co.in>
To: MANEESH SINGHVI <[protected]@yahoo.com>
Sent: Sat, July 10, 2010 12:22:08 PM
Subject: Re: Reminder Email From IRCTC


Dear customer,



Sorry for the inconvenience. Kindly note that your refund case of PNR No. [protected] has been forwarded to CCM/SCR Railway . Refund yet not received from concerned railway. We have also sent a latest reminder with all the papers pertaining to your refund case to concerned railway on dt. 22-Jun-2010 to chase up the cases. As soon as refund, if any, received it will be credited to your card account..





Regards,

Sajjan Kumar

Executive/Refunds
[protected]@irctc.co.in











MANEESH SINGHVI wrote:
Why is it getting so long.Have i done any wrong thing by booking the ticket with you people.I WANT AN ANSWER and my REFUND as soon as possible,
I am waiting since 9 months now.
It is too long.You must expediate it.The email you have sent...i am getting this reply since so many months and it is of no use at all.


Thanks & Regards.

Maneesh Singhvi.










[protected][protected][protected][protected]
From: tdrprocess <[protected]@irctc.co.in>
To: MANEESH SINGHVI <[protected]@yahoo.com>
Sent: Mon, June 28, 2010 12:23:19 PM
Subject: Re: Reminder Email From IRCTC



Dear customer,

Sorry for the inconvenience.Kindly note that your refund case of PNR No. [protected] has been forwarded to CCM/SCR on dt.22.06.10 for further processing. As soon as refund, if any, received it will be credited to your card account.

Regards,

Prabudh Misra
Executive (Refund)
[protected]@irctc.co.in



MANEESH SINGHVI wrote:
You have been telling me this since so long ......But who is doing the FOLLOW-UP of this case.
Please inform me.

Thanks & Regards.

Maneesh Singhvi.








[protected][protected][protected][protected]
From: "[protected]@irctc.co.in" <[protected]@irctc.co.in>
To: [protected]@yahoo.com
Sent: Tue, June 22, 2010 5:10:47 PM
Subject: Reminder Email From IRCTC

Dear Customer, Sorry for the inconvenience.Kindly note that your refund case of PNR No.[protected] has been forwarded to CCM/SCR Railway on 03-Jun-2010 .We have already issued Reminders on 08-Apr-2010 and 12-Feb-2010 and 25-May-2010 to concerned railway to chase up the case.But despite reminders refund is yet to be received from the concerned railway.Now we have sent another reminder on 22-June-2010 with all the papers pertaining to your refund case to concerned railway to chase up the cases. As soon as refund, if any, received it will be credited to your card account.
With regards,
TDR TEAM
________________________________________________________________________
This is a system generated mail. Please do not reply to this email ID. If
you have a query or need any clarification you may:
(1) Email Us at [protected]@irctc.co.in
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