[Resolved]  Rajdhani Express — Rude behaviour

I was travelling with my old father - 82 years, sister and nephew in 2AC, by 2952- Rajdhani Express on 9th October, 2009.(A4-52, A4-53, A4-50). The TTE/Conductor Mr. R.K. Tewani, behaved in rude manner. a compliant dated 15/10/2009, already lodged with the G.M W.Rly. Mumbia. but noting has been done and i suspect that the said complaint is managed by the concerned TTE. Despite comlaint, the said TTE is still working on the said Rajdhani train. i have received a reply bearing No. C358/100/105/3/12/AC(C)/09-10, dated 15/1/2010, from mr. Suresh Barmecha, SCM (Ctg), which only narrats my contents, does not speak a single word on the action taken by the raiwlays. Is there anybody senior Official of the Western Railway or Rail Board, who can look into the matter personally and take appropriate action against the said TTE / Conductor of Rajdhani Express for his rude behaviour. thanx.