[Resolved]  Ray Ban — POOR SERVICE

Address:

Thane, Maharashtra

I HAVE PURCHASED THE RAY BAN SUNGLASS LAST YEAR, WITH IN A YEAR THE COATING OF THE SUNGLASS COME OUT, I HAVE SUBMITED THE SUNGLASS FOR SERVICING ON 06-APRIL-2011, TO LIFESTYLE INTERNATIONAL STORE, 462, SENAPATI BAPAT MARG, PHOENIX MILLS COMPOUND, LOWER PAREL, MUMBAI -400013,FROM WHERE I HAD PURCHASED THE SAME.

Till date, i.e. on 25/05/11, I have not received a proper response as to whereabouts of my Sunglasses. I have called many times and after rigorous pestering, I was informed on 21/05/11 that the servicing will take another month and half. This is due to the fact any identical model is not available with the company at the time.

I purchased the Rayban sunglasses based on your brand identity and goodwill. If a brand like yours will provide this kind of service to people who shed Rs. 4200/- for a pair of sunglasses, then I will be forced to take the matter in consumer court.

It is my request that you take the matter up with the concerned and show some necessary action. Reciept No. and scanned images of the same are provided herewith.


Regards,
Vishal Zunjarrao
[protected]
vishal.z.[protected]@gmail.com