[Resolved]  RBI Bangalore — Behaviour

Sir, I am Jagannatha, a SBI cardholder. My card no.[protected].
I am member of the online transaction companies Paypal and Alertpay.As both need creditcard/visacard information, I gave them the number mentioned above. For confirmation of my membership I needed validation code. Both companies informed me that they already sent the validation code to my visa card and I had to check card statement. I checked and the codes nowhere I found. I tried to contact SBI representatives several times but to no avail. The voice I heard always was of recorded message. In the sbi-website, branch addresses and phone no.s are given. RBI Bangalore is one such a branch. I contacted RBI. A guy received the phone. When I started to explain what was the situation, he interrupted and rudely started to ask plethora of questions like who gave me authority to transact with paypal, why I linked paypal with SBI, why I did not contact SBI people. I several time politely asked him that let me clarify. He started to shout as if he was enquiring a terrorist. He did not let me answer properly. I got shocked. Even in my wildest dreams I could not imagine this kind of behavior from an employee of an international level Government institution. Being disgusted, I disconnected the phone. If he does not have authority to open my card statement and inform the code he could have told this politely. What was the necessity of shouting? Let him know that I am not terrorist but responsible citizen of India and working as Research scholar at a University-affiliated institute. Another question: If there is no link between SBI and RBI, why the SBI mentions RBI as its branch?