Comments
what kind of financial charges ? if they are not providing the details then write to banking ombudsmen and rbi and the headqtrs of the bank - they will give you the entire details and if there are genuine lapses on your part - pay the money
Reply
Dear Sarita Pacheco
Reference number [protected]
============================
Noted yours,
If you charge annual Fee, i don't want to continue your credit card services pls confirm.
Kindly provide your customer care email ID and contact numbers.
Best Rgds
Santhosh Kumar.C.K
CSAV Group Agencies (India) Pvt Ltd
Cochin, India
Operations
Ph:+[protected]/2/3/4/5
Fax :+[protected]
Mobile No[protected]
E-Mail : [protected]@csavagency-in.com
"~ Cardservices" <in.[protected]@rbs.com>
[protected]:13 PM
To
"Santhosh Kumar Cherumuttath Kuriyakose" <[protected]@csavagency-in.com>
cc
Subject
RE: Membership Fee waiver - Rs.595 +st% RBS card no.[protected]
Dear Mr. Kumar,
This is with reference to your email dated July 01, 2010.
We would like to inform you that as your card is not a lifetime free card, hence the same attracts an annual fee of Rs.595.00.
We regret we are unable to reverse the charges debited to your card.
We apologize for the inconvenience caused in getting through our Bank by Phone numbers.
In order to ease your accessibility to our Bank by Phone Services, we have implemented a process.
We request you to follow the instructions given for the same:
Step A >> Dial[protected]
Step B >> Press 2 for credit card inquiry.
Step C >> Select the option for the query.
Step D >> If you want details of credit card then choose option "3" and Dial your 16 digit credit card number.
Step E >> Dial your T pin if you have (IVR will ask thrice).
Alternatively, please wait for IVR to transfer the call to BBP executive.
We are concerned to note that you wish to discontinue with your RBS credit card. We request you to reconsider your decision regarding the same.
You may also quote the reference number [protected], in case you need any further clarification on the above resolution.
Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.
Assuring you of our best services.
Yours sincerely,
Sarita Pacheco
Service Delivery-Credit Cards
****************
QUICK TIP
********************************************************************************...⇄
Wef March 2010, the Minimum amount due on your credit card account will be revised from existing 5% of your Total Amount Due to 7%. This amount will continue to reflect under the Minimum amount due in the statement
********************************************************************************...⇄
Why wait for a physical statement when it is also available just a click away! Enjoy Simple & Hassle free banking by just Registering on Cardsonline and view statements upto 6 months Get FREE statements on email by just registering your email ID with us
Call 24 Hours Bank By Phone to subscribe for FREE SMS Alerts
********************************************************************************...⇄
You may also avail the NEFT (National Electronic Funds Transfer) Facility. For making payments through NEFT, access NetBanking of the bank from where you wish to transfer the money and add your RBS Credit Card number as a beneficiary to receive the funds transferred.
********************************************************************************...⇄
Access this URL to view the Bank by Phone numbers in your city - http://www.rbs.in/consumer/directbankingservices/phone_bank.html
********************************************************************************...⇄
From: Santhosh Kumar Cherumuttath Kuriyakose [mailto:[protected]@csavagency-in.com]
Sent: Thursday, July 01, 2010 5:45 PM
To: ~ Cardservices
Cc: [protected]@rbs.com; ~ Cardservices
Subject: Re: Membership Fee waiver - Rs.595 +st% RBS card no.[protected]
Dear Sir,
If you are not interested on the below issue??, i will not continue with your business.
Kindly confirm urgently.
Best Rgds
Santhosh Kumar.C.K
CSAV Group Agencies (India) Pvt Ltd
Cochin, India
Operations
Ph:+[protected]/2/3/4/5
Fax :+[protected]
Mobile No[protected]
E-Mail : [protected]@csavagency-in.com
Santhosh Kumar Cherumuttath Kuriyakose/Cochin/CSAVAGENCIES-INDIA
[protected]:31 PM
To
in.[protected]@rbs.com
cc
[protected]@rbs.com
Subject
Membership Fee waiver - Rs.595 +st% RBS card no.[protected]
Dear Sir,
Pls note i have received last month statement and it found unwanted member ship fee Rs.595/- in my account, last year also i had spoken and sort it out, and the same waived, if any unwanted fees you have to process to my account you people should get my permission.
Last few days we have try to reach bank by phone facility ([protected]), but this also not answering.
Kindly check and do the needful for waive the Member Ship Fee Rs.595+st%
I am expecting your good cooperation.
RBS Card no.[protected]
Santhos kumar C.K.
Cherumuttath House,
Choice School Road
Thripunithura
Contact Numer : [protected].
Best Rgds
Santhosh Kumar.C.K
Reference number [protected]
============================
Noted yours,
If you charge annual Fee, i don't want to continue your credit card services pls confirm.
Kindly provide your customer care email ID and contact numbers.
Best Rgds
Santhosh Kumar.C.K
CSAV Group Agencies (India) Pvt Ltd
Cochin, India
Operations
Ph:+[protected]/2/3/4/5
Fax :+[protected]
Mobile No[protected]
E-Mail : [protected]@csavagency-in.com
"~ Cardservices" <in.[protected]@rbs.com>
[protected]:13 PM
To
"Santhosh Kumar Cherumuttath Kuriyakose" <[protected]@csavagency-in.com>
cc
Subject
RE: Membership Fee waiver - Rs.595 +st% RBS card no.[protected]
Dear Mr. Kumar,
This is with reference to your email dated July 01, 2010.
We would like to inform you that as your card is not a lifetime free card, hence the same attracts an annual fee of Rs.595.00.
We regret we are unable to reverse the charges debited to your card.
We apologize for the inconvenience caused in getting through our Bank by Phone numbers.
In order to ease your accessibility to our Bank by Phone Services, we have implemented a process.
We request you to follow the instructions given for the same:
Step A >> Dial[protected]
Step B >> Press 2 for credit card inquiry.
Step C >> Select the option for the query.
Step D >> If you want details of credit card then choose option "3" and Dial your 16 digit credit card number.
Step E >> Dial your T pin if you have (IVR will ask thrice).
Alternatively, please wait for IVR to transfer the call to BBP executive.
We are concerned to note that you wish to discontinue with your RBS credit card. We request you to reconsider your decision regarding the same.
You may also quote the reference number [protected], in case you need any further clarification on the above resolution.
Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.
Assuring you of our best services.
Yours sincerely,
Sarita Pacheco
Service Delivery-Credit Cards
****************
QUICK TIP
********************************************************************************...⇄
Wef March 2010, the Minimum amount due on your credit card account will be revised from existing 5% of your Total Amount Due to 7%. This amount will continue to reflect under the Minimum amount due in the statement
********************************************************************************...⇄
Why wait for a physical statement when it is also available just a click away! Enjoy Simple & Hassle free banking by just Registering on Cardsonline and view statements upto 6 months Get FREE statements on email by just registering your email ID with us
Call 24 Hours Bank By Phone to subscribe for FREE SMS Alerts
********************************************************************************...⇄
You may also avail the NEFT (National Electronic Funds Transfer) Facility. For making payments through NEFT, access NetBanking of the bank from where you wish to transfer the money and add your RBS Credit Card number as a beneficiary to receive the funds transferred.
********************************************************************************...⇄
Access this URL to view the Bank by Phone numbers in your city - http://www.rbs.in/consumer/directbankingservices/phone_bank.html
********************************************************************************...⇄
From: Santhosh Kumar Cherumuttath Kuriyakose [mailto:[protected]@csavagency-in.com]
Sent: Thursday, July 01, 2010 5:45 PM
To: ~ Cardservices
Cc: [protected]@rbs.com; ~ Cardservices
Subject: Re: Membership Fee waiver - Rs.595 +st% RBS card no.[protected]
Dear Sir,
If you are not interested on the below issue??, i will not continue with your business.
Kindly confirm urgently.
Best Rgds
Santhosh Kumar.C.K
CSAV Group Agencies (India) Pvt Ltd
Cochin, India
Operations
Ph:+[protected]/2/3/4/5
Fax :+[protected]
Mobile No[protected]
E-Mail : [protected]@csavagency-in.com
Santhosh Kumar Cherumuttath Kuriyakose/Cochin/CSAVAGENCIES-INDIA
[protected]:31 PM
To
in.[protected]@rbs.com
cc
[protected]@rbs.com
Subject
Membership Fee waiver - Rs.595 +st% RBS card no.[protected]
Dear Sir,
Pls note i have received last month statement and it found unwanted member ship fee Rs.595/- in my account, last year also i had spoken and sort it out, and the same waived, if any unwanted fees you have to process to my account you people should get my permission.
Last few days we have try to reach bank by phone facility ([protected]), but this also not answering.
Kindly check and do the needful for waive the Member Ship Fee Rs.595+st%
I am expecting your good cooperation.
RBS Card no.[protected]
Santhos kumar C.K.
Cherumuttath House,
Choice School Road
Thripunithura
Contact Numer : [protected].
Best Rgds
Santhosh Kumar.C.K
Royal Bank Of Scotland — NON SENDING OF STATEMENT AND CHARGING UNNECESSARY CHARGES
I HAVE A ROYAL BANK OF SCOTLAND CREDIT CARD NO. [protected]. MY LIMIT WAS 43000 AND SUDDENLY IN THE MONTH OF APRIL I GOT A STATEMENT REDUCING MY LIMIT TO 1500 WITHOUT ANY NOTICE OR ANYTHING.THAT TIME MY DUES TO CREDIT CARD WAS RS. 750/-, AND EVEN I DINT GOT THE STATEMENT IN THAT MONTH IN WHICH THE SAID AMOUNT WAS PAYABLE, AND THEY CHARGES ME LATE PAYMENT CHARGES, OVER LIMIT CHARGES ETC ETC., EVEN AFTER REGISTERING A COMPLAINT WITH THEM THEY HAVENT CAME BANK NEITHER THE AMOUNT IS REVERSED, AND EVEN WITHOUT ANY FAULT FROM MY SIDE I WASTED MY TIME AND MADE CALL 2-3 TIMES TO REVERSE THE AMOUNT SO THAT I CAN MAKE THE PAYMENT. BUT NOTHING HAS HAPPENED.
NOW THE DUES ARE 3923/- AND EVERY MONTH THEY ARE CHARGING ME LATE PAYMENT AND OVERLIMIT FEES WHICH IS NOT ACCEPTABLE AND NEEDS TO BE REVERSED.
REGARDS,
SANDEEP PADWAL
+91-[protected]
dear sir,
pls.closed my emi relince helth insurence.
ful n final payment.dated...5/9/10.
thanking you.
regards,
tarun kr.tiwari
[protected]
RBS CARDS
lko
pls.closed my emi relince helth insurence.
ful n final payment.dated...5/9/10.
thanking you.
regards,
tarun kr.tiwari
[protected]
RBS CARDS
lko
RBS is stubborn in not reversing the membership fees on the cards. Frankly, the attitude has changed since the days of ABN AMRO when the card was free and you have better access to offers and BBP reps. Now there are several other bankers who provide similar and even better services than RBS for a free card. If you think about a long term card that you are going to keep, you'd rather look out for a different bank.
If you stopped using your card after the membership fees was levied, and the reason for canceling the card was membership fees, then the bank must reverse the membership fees. Because, the membership fees is levied in advance. They are obviously not going to provide you with service after you have canceled the card, so why should you pay. The best response it to write to RBS customer care, and then to ombudsman. If you receive any harassment calls, just inform that you are recording the call. Those punters will get scared and run away. Any uninvited visit to home, should be recorded on camera and sent to news channels for public awareness.
If you stopped using your card after the membership fees was levied, and the reason for canceling the card was membership fees, then the bank must reverse the membership fees. Because, the membership fees is levied in advance. They are obviously not going to provide you with service after you have canceled the card, so why should you pay. The best response it to write to RBS customer care, and then to ombudsman. If you receive any harassment calls, just inform that you are recording the call. Those punters will get scared and run away. Any uninvited visit to home, should be recorded on camera and sent to news channels for public awareness.
my out standing was 36612.76 and due date was 2/12/10.
I have done all payment on 25 nov'10 by cheque. i have call to customer care for close my card and give me no dues certificate. that time customer care assured me all think OK no due will relesed in next three days.
but i have not received of No dues. I have received a statement in which 225.67 amount is pending.
i dont know " why this amount is pending and in last month i have done all payment."
this is really harassment by RBS bank.
I have done all payment on 25 nov'10 by cheque. i have call to customer care for close my card and give me no dues certificate. that time customer care assured me all think OK no due will relesed in next three days.
but i have not received of No dues. I have received a statement in which 225.67 amount is pending.
i dont know " why this amount is pending and in last month i have done all payment."
this is really harassment by RBS bank.
dear sir
i am maloy ghosh having a salary account with your bank my account
no-1439085.on august 3rd i received an information that there was a
short fall in my account balance due to wrong charges which has been
charged by your bank. all ready send to email.but not response from your side .
i have enclosed all the documents which was
required by you to dated 3rd sep 2011. please refund the amount which has been debited from my
account.
i will be highly obliged if you please do the
needful as early as possible.
regards
Maloy Ghosh
a/c no.-1439085
camac street br.
mob-[protected]
i am maloy ghosh having a salary account with your bank my account
no-1439085.on august 3rd i received an information that there was a
short fall in my account balance due to wrong charges which has been
charged by your bank. all ready send to email.but not response from your side .
i have enclosed all the documents which was
required by you to dated 3rd sep 2011. please refund the amount which has been debited from my
account.
i will be highly obliged if you please do the
needful as early as possible.
regards
Maloy Ghosh
a/c no.-1439085
camac street br.
mob-[protected]