[Resolved] RCOM — Complain against reliance communication for deduct excess money for service which I never enjoy | |
Dear Sir, I purchased reliance’s prepaid connection before 3 years back since there I recharge my connection so many times. But since it activated, they deducted my more than Rs 2000 for valu added service such as Ring tone pack, sms services. While I didn’t subscribe for such services. When I asked for the proof from reliance customer care ( that I subscribe such value added pack) they replied that they don’t have any proof. At last on 20 days before Rs 20 deducted for ipl massage but i can not activated that service. They activated &deducted from my balance . when i complaint against that they told u get Rs20 refunded within 24hrs but till 15 days gone amount not added to my balance . for that i got mentally desturb & this is not firts time happend with me so many times happend with me . so now i decided to do complaint against them ...However, this loot practice is going on and on. They once again deduct some charges and I am sure that such unfair practice will continue in future also. So….. My expectations are as below… 1 I want all my money back which they deduct for value added service unethically and unlawfully since it activated . 2.For mentaly harrasment i wnat to charge them RS 100000. 3. Before activating such services they should take consumers’ written permission and not by SMS or phone call. 4. They should maintain proof for activating such services. 5. Reliance India mobile should give written assurance about ALL the charges. 6. Fine such mobile operators who deduct any amount from customer without their written permission. 7. No value added services should allowed in prepaid connection as they deduct directly from their balance. 8. There must be 100 times higher charges as FINE to the mobile operators for unethical practice, mal practices, unfair practices and deduct amount without the written permission of customer. 9. Strong customer care service must required. My Details Name :PRAKASH MAROTI RAMTEKE Address : AT: INDIRANAGAR, POST JAWAHARNAGAR, TAH+DIST: BHANDARA, PIN: 441906 Mobile No :[protected] Alternative no : [protected] E mail Address : [protected]@yahoo.com alternative email: [protected]@in.com Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. | |
 133 Comments | |
Comments
This Is True Don't Pay I also will not pay
Reliance Communication — Activation Of Caller Tune Without Request + No response of My complain Registered Against Internet Till Now From 50Days
Subject:-Complain Against Rel CommWorst Connection In the World RELIANCE
Worst Network In The World
Worst Service In the World
Dont Take This Connection
Caller Tune
No one Had Given Any Request For Caller Tune But My Caler Tune Was Activated And After The 7 Request For Deactivation It Is Not Deactivated.
From:-25days
No Response For Complain
My Net Connection was Not Working so i Had Resistered complain for it more than 10 times my i was not satisfied by their answer nor net problem was solved. 3 days later i have recieved a call from bombay and then also problem continues after 43 Days when i recieved a call from bombay than my modem connection was deactivated.
But After So Many Affort I Have To Pay My Monthly Rently Without Having Connection.
I DECLARE THAT I WILL NOT PAY ANY UNBILL AMOUNT.
e-mail:- [protected]@yahoo.com
Reliance India Mobile — Detecting money without any usage.
Respected Siriam mohd zahed ali i have some complaints about the Dedection of money with ount any usage in this company only they ant cuting the mobile balance without calling my number is [protected] please do some thing sir this is not a first time before many times they are cutting the balance. please do some thing sir please please.
Reliance communication (Mobile) — Barring of outgoing facility & mental haressment by its executive
I (Manoj Lahoti Mob. [protected]) am totally fed up with the customer care executives of Reliance Mobile, further there is totally mismanagement in the company as we had taken a corporate conection for mobile two months back but after activation of number hardly a fortnight was passed an i started getting calls from customer care of reliance mobile that ur bill is pending kindly pay the bill, i had spoken to the company personnels as well regarding this but still hardly a day has passed when i am not receiveng 4-5 calls from reliance customer care regarding payment of bill.after a month i got the bill and had made the payment but again hardly 10 days had passed again the same story the customer care executives had started haassing me like anything and today ie. on 01/10/2008. the company has barred my out going facility till date i had not received the bill for this month i had checked the bill online but its showing the bill is due for payment on 11/10/2008. even though i had paid the bill online but the company had not restored my outgoing facility due to which i am disturbed alot & in a great mental taruma.
so i want my facility to be restored at the earliest and i must be compensated for mental haressment as well
Manoj Lahoti
[protected]
Reliance prepaid card — Unnecessary debit in Prepaid account
I am holding Relaince prepaid card . Now as soon as i fill rs. 30 prepaid card within a second automatically they debit from my balance rs. 19 or some times 25. it is happen always with me.because of this we are afraid to fill more prepaid refill. this is relaince mall practice to make money from public. It has been notice that they are doing puposely as they know that people does have that much time to follow up the matter. if some body follow up th matter they credit the amout to their account. so i want to stop this types of pracice from relaince comunications ltd.
Reliance Communications — Charging for Ringtones & packages without activating it
I am complaining against reliance commpunication that they are charging on my mobile prepaid lifetime for setting ringtones 7 other pacakages like edu pack etc. But when I query to there customer care they said they can't do anything please call on the toll free no to diactive the I did so but the a reply message came fron there server that you have no services nor packages activated. I think there customer care guys are fraud.Please take a neccessary action against them
RCOM — Prepaid to Postpaid conversion
As I am the consumer of Reliance communication since 2 yrs and I am using liftime prepaid card.Now I want to convert my prepaid plan to postpaid plan and i have already submitted the relevent document at the reliance web world, ahmedabad-Gujarat since week.till date there is no convesion in my plan and i m sufferring due to such services i cant access.So kindly co-operate and resolve this issue.
Regards,
Mihirraj
RIM — my mobile no is not activation
Dear Sir,I'm virendra kumar dewangan, from Pantora (Baloda) Distt janjgir-Champa(C.G.) in india, .I've lost my mobile([protected])since some day ago.
I'm perchasing new mobile set and blank sim card, but my sim card (RECRSC[protected] is not activeted what is problem there.
Please my problem is solw soon
Reliance Prepaid Mobile — Unexpected Deductions
Dear sir,It is very regretted that in my phone No. [protected] you have activated so many paid services with out my request, so I had to pay around Rs. 500.00 in last 3 months. Therefore, you are requested to please deactivate all the paid services from my phone without any further delay. In case you have not deactivated these services immediately & any further deduction is made from my account then I will be bound to report it to The TRAI.
Your Faithfully
Dileep Kumar
Agra
reliance mobile[prepaid card facility] — utilising my money without my authorisation-music activation charges
Every month I used to purchase prepaid cards for my use.without my permission certain amounts are deducted for caller tunes music .I made a complaint .Last i got deactivated music channels through Your Dombivili-East "RELIANCE WEB" BUT UNFORTUNATELY STILTHIS SUBCRIPTION ARE RENEWED WITHOUT MY PERMISSION.TODAY I PAID Rs.100/FOR CARD.NORMALY WE USED TO GET MESSAGE WHEN IT IS ACTIVATED, POOR SERVICE.CAN I EXPECT BETTER SERVICE FROM YOU. IF YOU NEED ANY CLARIFICATION PL GET IN TOUCH WITH ME.
CUSOMER SERVICE IS POOR.ESPECIALLY IN OUR DOMBIVILI-WEST
RELIANCE COMMUNICATION LTD OFFICE[I THINK IT IS FRANCHISED BY SOMEBODY]
BETTER SERVICE IS REQUIRED
RELIANCE COMMUNICATION LTD OFFICE[I THINK IT IS FRANCHISED BY SOMEBODY]
BETTER SERVICE IS REQUIRED
Dear Sir,
I had requested Rel. to convert my Rel Prepaid connection into Postpaid Connection. on 17th jan i had completed my formalities and Rel. employee mr. Rahul at Agra has commited that same will be done within 2 days, but today is 23 jan and till date my connection has not been transferred, and Mr. Rahul's ph. is switched off. Your are kindly requested to take immediate action. My ph no is [protected].
Regrds
Jitender Tomar
I had requested Rel. to convert my Rel Prepaid connection into Postpaid Connection. on 17th jan i had completed my formalities and Rel. employee mr. Rahul at Agra has commited that same will be done within 2 days, but today is 23 jan and till date my connection has not been transferred, and Mr. Rahul's ph. is switched off. Your are kindly requested to take immediate action. My ph no is [protected].
Regrds
Jitender Tomar
may i asking to job
Reliance Mobile Connection — inter-change of numbers
Sir, I have a connectionNo. [protected] on a LG camera set while serving in Nagercoil TN. I am a bangaloreon and have a life time connection [protected] on a junk set. From the last 2 years I am trying to get the numbers interchanged since I am retired and settled in Bangalore. I want any of the following:1 If the tamilnadu number [protected] can be changed to Karnataka circle with same number on the same LG set. OR
2. No. [protected] can be transfered to the LG set now carrying [protected]. The number [protected] can be deleted OR
3. The numbers can be interchanged so that I can use [protected] on the camera set LG 6330
Further, the No.[protected] validity was actually over on 26 Nov 2007. I have contacted many RIM web world for this change over since 1976.
Reliance communication (Mobile) — unexpected plan activation, and deduction their fees.
Dear Sir / Madam,I have prepaid Reliance Mobile no. [protected].
i am facing problem with reliance customer care. they are activating unwanted services without my permission and charging its fees. because of this my prepaid balance always shown in (-) minus figure.
i was so many time complainted about this to customer care, but no reliefe from there, neither they are deactivating these service nor refund my money.
Please do the needful action.
Thanking you,
Regards,
Dharmendra
Rel. Com. — value added service charges levied without consent of customer
As per TRAI guidelines reproduced below, value added service charges can not be levied without consent of the customer: Value Added Services:• No chargeable value added service, shall be provided to a customer without his explicit consent. Any value added service, which was earlier being provided free of charge, shall not be made chargeable without the explicit consent of the customer. The above provisions are also applicable to Internet Service Providers.
• Voice Mail Service should not be offered without the prior consent of the subscriber.
TRAI's direction dated 03.05.2005 and 12.9.2005 on Value Added Services
TRAI direction dated 03.03.2004 on Offer of Voice Mail Service by CMSP without consent of the mobile subscribers.
But Charges other than RENTALcharges, levied in my bill WITHOUT MY CONSENT be withdrawn
My Phone no.-[protected]
Relationship no.-[protected]
.SENDER:Raminder Singh Sukhija
Reliance Mobile — Reliance mobile looting money from users by enforcing caller tunes without user's request
I am having a reliance prepaid phone. Yesterday suddenly I received an sms stating that "thank you for subscribing to the caller tunes, it has been activated on your reliance phone and an amount of Rs.15/- has been deducted for the same" I checked my phone and found that the information provided in the sms was correct.I immediately called up the helpline and asked for the refund of the money since I did not opt for any such scheme and the money was deducted on their own. The lady on the other side confirmed that they haven't received any message / call from my phone requesting for the service that got activated. She also said that neither reliance has activated that, but the fact that Rs.15/- got deducted from my balance still remains.I was advised to deactivate the scheme so as to avoid furtther deduction of any more amount at the due date and told clearly that my money will not be refunded.
I treat this as a case of cheating the poor customer by charging him for the service that he is not intersted in.
Reliance communication(RIM) — Subscription of ISHQ pack
The ISHQ pack has been activacted on My mobile No. [protected] by charging a sum of Rs. 16 for 10 days without my previous permission. I have unsubscribe the same by sending UNSUB ISHQ to 53030 and the same is unsubscribe. The amount charged for activating the pack without previous permission be credited back to my mobile no. [protected].Thanks
Ajay Kumar
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Reliance prepaid card — regarding prepaid card talk time period
i taken new conection of reliance prepaid no [protected] & paid Rs 99/-, but this charges is expired on 13/05/2008 therefore i also purchase Rs399/- prepaid chargeds on same day on 10/05/2008, vaild for one month i.e. up to 09/06/2008, but my reliance mobile talk validtion expired on 18/05/2008 before comence ment date then i go reliance web world at vasai parnake & registered complaints for that on 19/05/2008, the staff say ur problem slove with in 3 days but unfotunately then my complaints not solve by reliance yet 22/05/2008 . the quesion is arries that can reliance give me justice & giveme my lost 5 days comunication days from my nesw connection ok