[Resolved] RechargeItNow.com — Online recharge | |||
This is to inform you that after a several contacts also my number has not been recharged with rs 100 where as my bank account has debited with the same amount. Now I want to refund the recharged amount to my respective bank account. Below are the details for your reference. This in spite I have not got any response from your end. The service being pathetic and harassing for me. I need this to be done immediately failing which I will be putting forward my complaint to the consumer court. I will be waiting till tomorrow morning 11A.M. This would be mail last mail requesting you to do it. Else face it in the court. Order id-MA[protected] Subscriber id-[protected] Amount-Rs. 100.00 Date-time[protected] Status-no payment response Recharge it now account holder details- Name-Manoranjan Sahu E mail ID - manoranjan.[protected]@gmail.com Contact no-[protected] Kindly take necessary steps to resolve the issue as soon as possible otherwise I shall bound to take legal action. Kindly send reply to this contact. Kindly do this without fail. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 7 Comments | |||
Comments
jhgye
Dear sir
my mobile no. is [protected] with the name of Lakshmanan.E, i have done recharged process for this mobile through this website dated 10/05/10 time approx 02.00 p.m, amaunt 200/- was debited with my Debit card a/c in same day but my mobile could not be recharged till now, i have send many e-mails to this service provider, but i have not got any response till now, kindly help to recharge my cell no. otherwise Please Call me
Thanks & reagards
Lakshmanan.E
[protected]
e-mail : [protected]@gmail.com
my mobile no. is [protected] with the name of Lakshmanan.E, i have done recharged process for this mobile through this website dated 10/05/10 time approx 02.00 p.m, amaunt 200/- was debited with my Debit card a/c in same day but my mobile could not be recharged till now, i have send many e-mails to this service provider, but i have not got any response till now, kindly help to recharge my cell no. otherwise Please Call me
Thanks & reagards
Lakshmanan.E
[protected]
e-mail : [protected]@gmail.com
Dear Customer,
the refund for your transaction is now processed, the amount for the same will be credited to your bank/credit card account within 5-7 working day.
Regards
Team RechargeItNow.com
the refund for your transaction is now processed, the amount for the same will be credited to your bank/credit card account within 5-7 working day.
Regards
Team RechargeItNow.com
please don't use www.rechargeitnow.com for cellphone recharge
This website is not reliable. money deducted and recharge failed.
nobody is responding for that
for further details
contact
V.Sivaraman
ph: [protected]
This website is not reliable. money deducted and recharge failed.
nobody is responding for that
for further details
contact
V.Sivaraman
ph: [protected]
Dear Customer,
Regret the inconvenience caused and apologies for the problem faced by you.
It is Requested you to please send your query at "[protected]@rechargeitnow.com".
Please provide us the following information:
a. Mobile/VC number recharged.
b. Name of the mobile/DTH operator (eg. Idea, BPL, Dish TV etc.).
c. Date and exact/ approximate time of recharge.
d. Amount with which you recharged your mobile/DTH.
e. Transaction i.d. of the recharge that failed.
f. Name of Payment Gateway.
We will start looking into the problem as soon as you provide us the above mentioned information.
If you require any further assistance, please feel free to revert. Assuring you of our best service at all times.
Regards
Team Rechargeitnow.com
Regret the inconvenience caused and apologies for the problem faced by you.
It is Requested you to please send your query at "[protected]@rechargeitnow.com".
Please provide us the following information:
a. Mobile/VC number recharged.
b. Name of the mobile/DTH operator (eg. Idea, BPL, Dish TV etc.).
c. Date and exact/ approximate time of recharge.
d. Amount with which you recharged your mobile/DTH.
e. Transaction i.d. of the recharge that failed.
f. Name of Payment Gateway.
We will start looking into the problem as soon as you provide us the above mentioned information.
If you require any further assistance, please feel free to revert. Assuring you of our best service at all times.
Regards
Team Rechargeitnow.com
I recharged my phone on www.rechargeitnow.com on[protected] with a sum of 100 rupees and paid the amount to them through my debit card
(Order Id: R86220110c11).
The payment was successful, as 100 rupees was deduced from my account. After some time i received a mail from them which stated that recharge was successful, but no recharge was made.
I submit a 'support ticket' on their website(Track Id: [protected]) but still(14 days after recharge) neither the recharge is done nor i have got refund.
I am also pasting what they had sent me in the mail on 10 when i submit the support ticket. Here it goes...
[Hi Gaurav Goyal
This is to confirm that we have received your 'failed recharge' request as per the following details-
Track Id: [protected]
Name: Gaurav Goyal
Email: gg.[protected]@gmail.com
Mobile No/DTH Subscriber ID Recharged: [protected]
Date of transaction:[protected]
Order Id: R86220110c11
Resolution Process
1. Our customer service team will verify your transaction and process a refund/recharge at the earliest. This will normally take 2 working days (excluding Sundays & holidays). Please do not send a follow-up message before three days of logging your complaint.
2. In case we are unable to deliver a recharge due to a technical reason, a refund will be processed in 2 working days and a mail will be sent to you to confirm the same. Please take note that your bank may take another 4-7 working days to reflect a credit in your account. Kindly wait for 8 working days for this process to complete.
3. If you do not receive a satisfactory resolution within 8 days of transaction, you may escalate the ticket by choosing escalation option on our contact us page. Kindly note - an escalation request can only be logged 8 days post the transaction date. All escalation requests will be handled by a dedicated team, which will provide you a resolution within 2 working days.
Regards,
Team RechargeItNow.com]
(Order Id: R86220110c11).
The payment was successful, as 100 rupees was deduced from my account. After some time i received a mail from them which stated that recharge was successful, but no recharge was made.
I submit a 'support ticket' on their website(Track Id: [protected]) but still(14 days after recharge) neither the recharge is done nor i have got refund.
I am also pasting what they had sent me in the mail on 10 when i submit the support ticket. Here it goes...
[Hi Gaurav Goyal
This is to confirm that we have received your 'failed recharge' request as per the following details-
Track Id: [protected]
Name: Gaurav Goyal
Email: gg.[protected]@gmail.com
Mobile No/DTH Subscriber ID Recharged: [protected]
Date of transaction:[protected]
Order Id: R86220110c11
Resolution Process
1. Our customer service team will verify your transaction and process a refund/recharge at the earliest. This will normally take 2 working days (excluding Sundays & holidays). Please do not send a follow-up message before three days of logging your complaint.
2. In case we are unable to deliver a recharge due to a technical reason, a refund will be processed in 2 working days and a mail will be sent to you to confirm the same. Please take note that your bank may take another 4-7 working days to reflect a credit in your account. Kindly wait for 8 working days for this process to complete.
3. If you do not receive a satisfactory resolution within 8 days of transaction, you may escalate the ticket by choosing escalation option on our contact us page. Kindly note - an escalation request can only be logged 8 days post the transaction date. All escalation requests will be handled by a dedicated team, which will provide you a resolution within 2 working days.
Regards,
Team RechargeItNow.com]
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
53%
Complaints
303
Pending
0
Resolved
157
View all RechargeItNow contact information
we have checked you complaint and found that we have not received the payment authorization from the bank for your transaction. the status for you transaction is showing unsuccessful transaction on the payment gateway also, please find below the screen shot for the same:-
Order No. MA[protected] Order Received: Mar 30, 2010
State Bank of India Debit Card Holder Manoranjan Sahu
Billing Address:(As entered by the Customer)
FNF business outsourcing pvt ltd electronic city.phase II no-46 p 47 p
Bangalore Urban district Karnataka
560100 India
Customer's Phone : [protected]
Customer's E-mail : manoranjan.[protected]@gmail.com
Customer's IP Address : 121.244.174.3 ( Analyze IP Address )
Recepient's Name :
N/A
Shipping Address :
N/A
N/A N/A
N/A N/A
Recepient's Phone Number :
N/A
Special Instructions :
Payment made for Recharge through rechargeitnow.com
Customer Total : Rs.100.00/-
Captured Amount : Rs.0.00/-
Less Fee : Rs.1.85/-
Service Tax : Rs.0.19/-
Net Payment : Rs. 97.96/-
Status: Unsuccessful Transaction
Print This Order
we have now escalated the issue to the payment gateway also to arrange the refund to your bank a/c from the bank, mean while we request you to kindly cross check with your bank also.
Regards
Team rechargeitnow.com