[Resolved]  Redbus — Worst support and online booking system (redbus) , charges customers for their system faults

Address:

Hyderabad, Andhra Pradesh

Beware Redbus charges customers for their system's fault. Read their terms and condition and before buying tickets from them.

http://www.redbus.in/TermsandConditions.aspx
Point no 7 In case a booking confirmation e-mail and sms gets delayed or fails because of technical reasons or as a result of incorrect e-mail ID / phone number provided by the user etc, a ticket will be considered 'booked'

My case is an example of it, read through the replies of their support team and how they escaped.



Mail chain with redbus support team
[protected][protected][protected]

From: redBus Support <[protected]@redbus.in>
To: mayur senjalia <[protected]@yahoo.com>
Sent: Mon, 6 December, 2010 9:56:06 AM
Subject: Re: [CaseID#1098238] payment failure

Dear Customer,

Greetings from redBus.in!


As per the terms and conditions given in the ticket ( point no 7 In case a booking confirmation e-mail and sms gets delayed or fails because of technical reasons or as a result of incorrect e-mail ID / phone number provided by the user etc, a ticket will be considered 'booked' as long as the ticket shows up on the confirmation page of www.redBus.in) we would not be able to process refund as per your request. For more details you can visit http://www.redbus.in/TermsandConditions.aspx





Best regards,
Riyaz C,
redBus Support Team,
Phone:[protected]FYI-12345 on your mobile keypad)

12/05/2010 14:10 - mayur senjalia wrote:
Resending due to no response.

[protected][protected][protected][protected][protected][protected][protected][pr...⇄

From: mayur senjalia <[protected]@yahoo.com>
To: redBus Support <[protected]@redbus.in>
Sent: Wed, 1 December, 2010 12:10:44 PM
Subject: Re: [CaseID#1098238] payment failure

Hello Sir,

May be ticket was booked and you got some ticket number in your system. But how would a customer know whether his ticket is confirmed or not unless you give him some kind of notification. I have not received any kind of notification(mail, sms, call) for this ticket. And moreover, your system showed an error to me that at the end of transaction "sorry the seat you have selected is no longer available, please choose other seats". In this case what would you do if you were a customer ? Obviously, you try to book some other seat on the same bus or on some other bus. I did the same.

It is a clear case of failure of your system, so, I think you should refund the money for that transaction. Please let me know what is your decision.

Thanks,
Mayur
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
From: redBus Support <[protected]@redbus.in>
To: mayur senjalia <[protected]@yahoo.com>
Sent: Tue, 30 November, 2010 6:52:58 PM
Subject: Re: [CaseID#1098238] payment failure

Dear Customer,

Greetings from redBus.in!

Thank you for contacting redBus.in.

We are sorry for the delay in the reply

For the below mentioned transaction id the ticket was booked and the ticket number for the same is TCCN26388998.



Best regards,
Yakob B,
redBus Support Team,
Phone:[protected]FYI-12345 on your mobile keypad)
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
11/25/2010 17:30 - mayur senjalia wrote:
Hi,

I tried to book a ticket from Hyderabad to Bangalore using netbanking of ICICI bank on redbus. After successful payment it showed that "sorry the seat you have selected is no longer available, please choose other seats".

Amount had already been already deducted from my account, but I didn't get any ticket.

So, I request you to refund the amount deducted.

My Account number:
[protected]
Bank: ICICI bank, Ahmedabad branch.

Reference number provided by bank: "BIL/[protected]/hyd_blore/3479609"

Thanks,
Mayur