[Resolved]  Rediff Online Shopping - Kids Laptop — Cheating in delivering correct product

I was purchased Kids laptop from Rediff online shopping and they delivered after 15-20 days a parcle but in that other product which was not i purchased. They delivered a remote control helicopter, but i ordered Kids laptop. and when i trying to call the vendor, it seems all time busy so very much days delyas in that. now i contact to auction of rediff, they told me that its only 7 days in our policy. i am not getting any good response from them. please refer our conversion mails as per below and let me know suggestion that what should i do?

thanks.

Dear Mohan,

Greetings from Rediff.com

With reference to your mail regarding order 4288007 ,we would like to inform you that we as per our company's policy rediff can entertain the post delivery complaints only if the complaints are reached to us within 7 days after the delivery,and after that replacement time period we request the customers to get in touch with the vendors as they would be in better position to assist you further.

Assure you of prompt and courteous response on all your visits to Rediff.com

Warm Regards,
Veenesh Jani
Customer Support
Rediff.com

P.S: Please do not change the subject line for future correspondence .

-----Original Message-----
From: Mohan jadhav (mohan.[protected]@rediffmail.com)
Date: Sunday, January 27, 2008 07:03 AM
To: Auction ([protected]@rediff.co.in)
Subject: Re: RE: regarding online shopping

Mr. Veenesh,

Just tell me in simple language the where i should do complaint.......becz ur customer care line always busy and i cant wait for your response. you all people are not solving my problems.
This is my last message and if you are giving me any positive response then i will complaint in consumer court becz you fool me in online shopping.

Please give me contact number of concern person who will solve my problem.

otherwise call me on +91-[protected]

Regards,
Mohan Jadhav
On Fri, 25 Jan 2008 Auction wrote :
>
>Dear Mohan,
>
>
>Greetings from Rediff.com
>
>We request you to kindly elaborate on ( not working) the problem you are facing with the product to assist you further with the same.
>
>We assure you courteous, prompt service on all your visits to
>www.rediff.com
>.
>Warm Regards,
>Veenesh Jani
>Customer Support
>Rediff.com
>
>P.S: Please do not change the subject line for future correspondence
>.
>
>-----Original Message-----
> From: Mohan jadhav (
>mohan.[protected]@rediffmail.com
>)
>Date: Friday, January 25, 2008 02:22 PM
>To: Auction (
>[protected]@rediff.co.in
>)
>Subject: Re: RE: regarding online shopping
>
>Now what i do?
>last time you have given number[protected] but its all time busy then where should i complaint.
>please tell me fast that when are you going to give me exact product?
>you can call me on my cell or give me correct person contact number.
>Regards
>mohan jadhav
>[protected]
>On Thu, 24 Jan 2008 Auction wrote :
>>Dear Mohan,
>>
>>
>>Greetings from Rediff.com
>>
>>We request you to kindly elaborate on ( purchased KIDS LAPTOP and you people sent me something different than kids laptop.) the problem you are facing with the product to assist you further with the same.
>>
>>We assure you courteous, prompt service on all your visits to
>>www.rediff.com
>>.
>>
>>Warm Regards,
>>Veenesh Jani
>>Customer Support
>>Rediff.com
>>
>>P.S: Please do not change the subject line for future correspondence
>>.
>>
>>-----Original Message-----
>> From: Mohan jadhav (
>>mohan.[protected]@rediffmail.com
>>)
>>Date: Tuesday, January 22, 2008 07:29 PM
>>To:
>>[protected]@rediff.co.in
>>(
>>[protected]@rediff.co.in
>>)
>>Cc:
>>[protected]@shoppingmails.rediff.com
>>(
>>[protected]@shoppingmails.rediff.com
>>);
>>[protected]@ojjasenterprizes.com
>>(
>>[protected]@ojjasenterprizes.com
>>);
>>[protected]@ojjasenterprizes.com
>>(
>>[protected]@ojjasenterprizes.com
>>)
>>Subject: regarding online shopping
>>
>>Dear sir/madam,
>>i have online purchased KIDS LAPTOP and you people sent me something different than kids laptop.
>>i dont that product which purchased.
>>please replace this products with my order product.
>>my purchased order number is 4288007.
>>please reply me very soon otherwise i will go in consumer court.
>>because your customer care person not giving me response.
>>i am trying to everyday for 5-6 times all time engaged.
>>reply me fast.
>>regards,
>>Mohan jadhav
>>[protected]