[Resolved]  Rediff Shopping / GenX Trading — 6589668 Date:[protected]

material yet not dispatched. I want refund of Rs.349/- by EOD today. And I am claiming for Rs.50000/- as compensation from GenX Trading and Rediff Shopping by 12th of August'2011

requesting to Consumer Forum for help regarding the same


Contact No. of GenX Trading are[protected] and 0-[protected]

I had received a disputed/ defective/ used/ old/ dirty material from GenX Trading, M/s EZ Com Serviced Pvt. Ltd. Shree Niketan, 65/519, Road-1, Motilal Nagar No. 1, Goregaon (West), Mumbai - 4000105

I want free replacement along with compensation for Rs.5000/- by next 2 days OR refund of Rs.349/- and compensation for Rs.5000/- by next 2 days

requisting Consumer Court to take correct acction against GenX Trading and Rediff Shopping

order no. 6725663 is approved. The vendor has processed the order for dispatch & the courier details will be sent to you by email.


Details of Order# 6725663
Item DescriptionQty. Price

Beurer Body Massager MG 40x87992.00


Shipping & Handling: Rs.500.00

Total: Rs.8492.00

I paid the money and its totally crap item.

Fully used products and non working products.

this sort of guys should punished and should not encourage this guys.

what rediff is doing?

nothing yet had done


From: Arindam Desmukh

Sent: Monday, October 24, 2011 1:33 PM

To: 'Support'

Cc: ';; '[protected]@yahoo.com'; 'raju[protected]@rediffmail.com'

Subject: 'Rediff=[protected]' Order No: 6589668 Date:[protected]Consignment Number E[protected]



Importance: High



Follow Up Flag: Follow up

Flag Status: Flagged



REMINDER





Status Please…………









Thanks & Regards

Arindam Deshmukh

Tata Teleservices Ltd

HNI (CC-COS)




P. S. Srijan Tech Park

XVth Floor,

Block DN, Plot – 52

Salt Lake, Sec V

Kolkata 700091



#[protected]





From: Arindam Desmukh
Sent: Wednesday, October 19, 2011 5:43 PM
To: 'Support'
Cc: https://www.consumercomplaints.in; [protected]@yahoo.com; 'raju[protected]@rediffmail.com'
Subject: RE: 'Rediff=[protected]' Order No: 6589668 Date:[protected]Consignment Number E[protected]
Importance: High



I had informed you earlier that the product received by me was defective Order No : 6589668 Date:[protected].


I want refund.



Thanks & Regards

Arindam Deshmukh

Tata Teleservices Ltd

HNI (CC-COS)




P. S. Srijan Tech Park

XVth Floor,

Block DN, Plot – 52

Salt Lake, Sec V

Kolkata 700091



#[protected]





From: Support [mailto:[protected]@rediff.co.in]
Sent: Wednesday, October 05, 2011 6:47 PM
To: Arindam Desmukh
Subject: RE:'Rediff=[protected]' Order No: 6589668 Date:[protected]Consignment Number E[protected]



Dear Arindam,



Greetings from Rediff.com



We wish to inform you that we have forwarded your courier details to the vendor and and as soon as they are in receipt of the product the replacement will be dispatched to you.

Your replacement product will be dispatched by the seller within the next 7-10 working days.

Further, we also request you to revert back to us if the replacement is not delivered to you within the above mentioned time frame so that we would be able to assist you in a better way.



Assure you of prompt and courteous response on all your visits to Rediff.com



Warm Regards,

Shivam
Customer Service,

Rediff .com



P.S: Please do not change the subject line for future correspondence

nothing yet had done



From: Support [mailto:[protected]@rediff.co.in]
Sent: Wednesday, October 05, 2011 6:47 PM
To: Arindam Desmukh
Subject: RE:'Rediff=[protected]' Order No: 6589668 Date:[protected]Consignment Number E[protected]



Dear Arindam,



Greetings from Rediff.com



We wish to inform you that we have forwarded your courier details to the vendor and and as soon as they are in receipt of the product the replacement will be dispatched to you.

Your replacement product will be dispatched by the seller within the next 7-10 working days.

Further, we also request you to revert back to us if the replacement is not delivered to you within the above mentioned time frame so that we would be able to assist you in a better way.



Assure you of prompt and courteous response on all your visits to Rediff.com



Warm Regards,

Shivam
Customer Service,

Rediff .com



P.S: Please do not change the subject line for future correspondence

I want refund of Rs.349/- and compensation for Rs.15000/- (Total Rs.15349/-) by EOD of[protected]

Rediff Shopping arranging to refund (mail attached). I want refund of Rs.349/- and compensation for Rs.15000/- (Total Rs.15349/-). Requisting Consumer Forum to take correct acction against GenX Trading and Rediff Shopping.

From: Support [[protected]@rediff.co.in]

Sent: Tuesday, October 25, 2011 7:48 PM

To: Arindam Desmukh

Subject: RE:'Rediff=[protected]' Order No: 6589668 Date:[protected]Consignment Number E[protected]



Dear Arindham,



Apologize for the delay in replying to you.


In response to your query we would like to inform you that we are refunding the amount for Order No : 6589668 as the replacement product is still not dispatch by the vendor.

We assure you that your experience was a unique and isolated case, and we are taking every measure to ensure that such mistakes do not recur.

Hence, we are canceling your order: 6589668 and arranging to refund the amount charged for the same. Please be assured that the refunded transaction shall reflect in your account within 4-5 working dyas.



Assure you courteous, prompt service on all visits to rediff.com

Sincerely apologize once again and assure you better service in future.

Warm Regards
Shivam,

Customer Service
www.rediff.com

P.S. Please do not change the subject line for future correspondence

Rediff Shopping had refunded for Rs.349/-

But, I did not received anything regarding compensation for Rs.15000/- from GenX Trading and Rediff Shopping.

Requisting Consumer Forum to take correct acction against GenX Trading and Rediff Shopping

Dear All,

I ordered 1Binocular from Rediff Shopping via order No.7042333 and got it delivered by GenX Trading within 4 days.
The Binocular is totally defective, fixed with help of FeviQuick and is the worst quality we have seen ever.
It's useless and shame to say that it is a Binocular. Not even a child will like to play with this.

I felt hell and am embarrassed after receiving the defective item. So, I couldn't gift it to my Child.

I personally praying god that such embarrassing situation should not come even to my enemy.

I also have experience with such other websites and the customer service provided by Rediff Shopping is worst I have experienced ever.

However it is just a matter of Rs.389/- but I got totally deceived and lost the faith on Rediff Shopping.

Please avoid placing order on Rediff Shopping if you want to buy anything online.

Thanks,

Dr. S. ilayaraja
Agra, Uttar Pradesh.
Mobile: +91 [protected]

ITEM NOT RECEIVED AFTER TWO WEEKS

I ordered one electronic toy on two weeks back, the payment done at the same time, but still, after two weeks i didn o get what i ordered. i tried to contact rediff customer care but nobody is ready to respond.