[Resolved]  Reebok India — Poor Customer Service on Reebok shoes

Reebok — poor customer service and poor quality footwear

Dear Reebok Customer Care,

I would like to bring to your notice that i had to experience a very poor customer service from your reebok outlet located at MG Road, Ernakulam, Cochin.I am a loyal customer of your's and the recent purchase of mine was a sports shoe. But within a day's use its color started eroding. I brought this to the notice of the respective store manager but in vain.

I kindly request you to make sure that you handle such situations with immediate response because it affects our purchasing habits also make sure that your customer care is more effective and functioning.Do consider my request.

Thanking you
Sanjay.S
[protected]

Reebok — Regarding bad customer service

Hi,

I bought a pair of shoes from Reebok Outlet on Residency road, Bangalore. This showroom is being handled by some Retail Incorporate.

I did the transaction through my debit card of Indian Bank, Bangalore on 12th July 2009. I was told by the staff before the purchase that the pair is on 50% discount and is of Rs. 1500. But while getting billed Rs. 1800 was deducted. I straight away asked the person on the counter to cancel the order. He did the same and gave me a sale & a void transaction slip.

After a few days I checked up in my account that the money has not been credited back. I called up the people of this Reebok showroom to find out why it didnt happen. They asked me to visit the outlet to get the problem solved. When I reached the outlet they told me that since its a debit card so it will take 15 days for the money to refund. I was not able too understand that why didnt he tell me all this on phone itself. He also told me that next time if I will come he will provide me with the statement of transactions to show to the bank.

After 20 days I again checked my account and the money had not been credited. I again visited the store and asked these people for the statement. Instead of saying sorry for not having the statment even after a week they told me that if I had the transaction slip i should have shown that to the bank. To add to it the staff told me that it is very basic thing to know all this. I was not able to understand whether I am standing in a branded Reebok showroom or some roadside shoe shop.

I just expected these people to help me out in how to get my money back and instead of helping me they were giving me lectures on basic things. I have always heard of Reebok as a big brand. I just hope they make there people learn how to behave and treat their customer. It is a shame for such a big brand that such things happen at their stores. I hope Reebok authorities will take care in giving franchisee to anybody from now on.

Regards,
Ankit Sharma
ankit.[protected]@gmail.com

I had purchased a pair of shoes and I had been given a copy of coupons which they promised to redeem from time to time.

In January I went to redeem it and I was told that this is a sale period hence it cannot be redeemed. I have requested them so many times. I have visited SCO 20, Sector 17 showroom so many times. At last, I told them I will have to go to consumer court then they redeem the same immediately. But they harrassed me a lot.

Now again I went to redeem the same they said there is a sale and it cannot be redeemed. I told them you have redeemed the same in January. He said I do not know about than but I cannot redeem it presently at any cost. How funny his reply was? However it is clearly written on the vouchers that these would be redeemed on the MRP and nowhere it is mentioned that it will not be redeemed during the sale period. How rude it was if you cannot redeem the coupon then why you issue the same. I have wasted my petrol, energy and get frustrated because of these coupons.

I requested Mr Sanjay, Incharge, Sector 17, Chandigarh again and again to redeem the same he said I cannot redeem the same. I said then why you give this at the time of puchasing a pair of shoes. He said rudly he will not accept these and you do whatever you like. Now I would have no choice except to approach the consumer court.

Ravinder Sharma, [protected]

The customer service at Reebok is horrible. First when you call, if you can find a number good luck, they put you on hold. Then when and if they answer the phone in 10 min, you are transferred to another department and put on hold again. Will not answer email and just forget about snail mail. I have never had such horrific customer service from one company in all the years I have been on the internet. Thanks for listening.

Reebok — bad customer service

Today I visited a Reebok outlet at Begumpet Hyderabad. I have been visiting the store about a couple of times a year. Today I wasted one hour at the store and there was no one helping me neither the stuff was put up properly to indicate the discounts on the particular products. I picked a few tracks from the 50% off rack and was desperately trying to find some help but they all seemed to be in their own bliss. After an hour of my search and conclusions I had to go down to the manager to check if I was sure about the prices of the products and to my dismay they all were only 30% off. I felt really bad that after all my hardwork it was all futile waste of time. I am sorry to say but the store is pathetic and so are the people working there. Right from the doorman to the manager. The security man did not bother to ask who had blocked my car from reversing and he made me waste another 15 min trying to find who parked the car behind. This was one really bad experience and I am pretty positive I am not going to that store again. It does not make a large difference to you but I had to let you know about your customer service. Thanks!