[Resolved]  Reebok India — Sole is falling off a new shoe

Address:

North West Delhi, Delhi

Dear MD, Reebok India, Date 30th May

Pictures below tell you the story. Bought these shoes from your stall at Pragati Maidan, Delhi during the Trade Fair, nov 2010.

Pictures would show that the shoes are hardly used. I must not have even walked 10 kilometers over 5/6 days- that is all I have used. And yesteday, to my amazement, while walking in Rajouri Garden, I found that something is below my shoe, only to find that lower most layer of sole was tripping off. Post that I could not walk, had no choice. Went to thrree of your showrooms to check what could be done, in Rajouri, Saraswati Vihar as well as in Prashant Vihar. Summary of resposes is:

1. You have not bought from us , so we can't do anything
2. have you brought invoice
3. If the shoe was bought on discount, there is no guarentee/ warranty
4. In sale we sell old stock- 2/3 years old and in which such defects are common
5. On being questioned where is this policy told to consumers , the last of the three- Krishna Agencies at Prashant Vihar, said that our invoice says "not exchangeable". I asked is it same as NO Warranty/ no defect repair etc...he said yes.

Pl tell me what to do. I do feel very cheated that after buying from Company and paying close to Rs 2000/= this is the response I get.

Till today there is no acknowledgement, no revert, no solution

Praveen Aggarwal
Head of Consumer Response
Coca-Cola India & South West Asia Business Unit
Gurgaon, India