[Resolved] Reebok India — replacement of damaged shoes | |||
I bought a pair of Reebok shoes (J17897 Black/Pure SI) fron M/s Trade Waves, A-2/8 Africa avenue, Safdarjung Enclave, New Delhi vide Bill No.407 dated 29.01.2011for Rs.3219.30. In Nov 2011, I noticed that upper of the shoe of right foot is getting torned and after few days the same process started on the other shoe also despite the fact that there is not much usage.. I brought this fact to the notice of M/s Trade Waves who advised me to return the pair so that the same can be sent to Company’s Quality Control Dept to consider my request for replacement/repair of the pair. The same were lodged with M/s Trade Waves vide Receipt No. 2989 dated 24.11.2011 with the ORIGINALPACKING BOX indicating that there is really not much usage. However, during first week of December 2011, I was informed that my claim has been rejected due to lapse of warranty. It is a matter of concern that if the shoes of a brand like Reebok which are in the range of Rs.3000/- to Rs.4000/- have a normal wear and tear within a span of 9-10 months, then it is useless to buy a brand like this. Moreover, it is shameful on the part of the Company .to reject such claims . The Company should have gone into the entire gamut of its quality control at the time of manufacturing/procuring such items from 3rd parties in India/abroad. I request you to look into the matter personally and find out the gaps in the quality control so that such do not happen and customers are not compelled this shock after buying costly products and that too of brand like Reebok. I humbly request to re-consider my claim favourably and replace the pair with a similar fresh pair. Hoping to hear soon! Thanks, KULBHUSHAN SURI 100-S, SECTOR-8, DDA SFS FLATS, JASOLA, NEW DELHI 10025 [protected]@hotmail.com Mob [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
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Reebok — Damaged goods
DR. BANKIM SHAH (MD)A-401 Indraprasth-III,
Opp.Dhananjay Bungalows,
Satellite,
Ahmedabad-380015,
Date: 3rd December 2010.
To,
REEBOK INDIA COMPANY,
Signature Tower-B, South City-1
Gurgaon-122001,
Haryana, India.
Dear Sir,
Sub :Replacement/Refund of the damaged goods.
I purchased a pair of Reebok Shoes and floaters from
'VIKAS ENTERPRISE'. and paid Rs. 3999/- for the pair of shoes and Rs. 2599/- for the pair of floaters making a total of Rs. 6598/-
The Retail Invoice No. is 00619 Dated : 07/06/2010.
In a span of only three months the sole of the floater came off and the net of the shoes tore off along with the material losing its shine.The thread which bounded the sole had also started tearing apart. Immediately we brought it to notice of 'VIKAS ENTERPRISE' and gave the shoes back to the store for getting it exchanged or repaired. We visited store again and again .After almost one month they sent it to your head office.The Exchange/Claim Note No. is 293 Dated : 09/10/2010 and that Claim no. 16658. Later we revisited and made numerous phone calls for which no action was taken and totally unreasonable explanations were given not recieving any satisfactory answer from 'VIKAS ENTERPRISE'.
I hope you will take neccesary action at the earliest and replace or refund the cost of my goods.
CC : VIKAS ENTERPRISE,
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Reebock items — Replacement of pair of shoes
I had placed an order for Reebock make items which inclused pair of shoes, towel, bag & track suit on 28.02.2009 vide order No.OGA[protected]. The consignment was released by me after cash payment of RS. 3200/=. I found that the pair of shoes sent were not fitting to me as shoes of smaller size were sent. After talking to your office, I was asked to return the shoes & new shoes would be disptached. My membership No. is ITBC09912937.Accordingly, I have sent the shoes, properly packed, through M/s Trackon Couries Pvt. Ltd. vide POD No.[protected], dated 19/03/2009 & the same has been recieved at your end on 21.03.2009. I have the receipt of the consignment.
I am extremally regreat to inform that I have yet to receieve the replacement of the shoes. More than 8 months have passed & despite talking to various people, there is no result. I do not know, to whom should I complain & how I can get the replacement of the shoes.
Kindly help me in this matter & arrange to resolve my problem.
SC GUPTA