[Resolved]  Regional Passport Office — I haven't recieved my passport yet i have applied in dec 2008

Hi Sir,
I KANCHARLA SAMANVITHA RANI have applied for a passport for change of name due to marriage with the file no: M031860 on DEC 23rd 2008 with all the required documents (Marriage Certificate, 2 Paper Advertisements, Affidavit, My husbands passport, Old passport, All my educational certificates, Bank statement with new name) but due to some confusion by the passport officials they have entered my old name (VADYALA RANI) in the records. After submitting the PP Form twice police had come for verification and they have submitted the report at passport office with Ref: WNO173, SNO 26 on 18th FEB 2009. I am almost visiting passport office twice a week for general enquiry and Adalat after 23rd Jan 2009. I even met PRO thrice, he said he will look into and dispatch my passport at the earliest but nothing has happened yet. In Adalat they got my file and checked it also all the documents even the police report was there but in there status column it is stating that police report is awaited, they said they will dispatch my passport on 26th Feb 2009 as I lastly attended adalat on 25th Feb 2009. But everything is worthless as I dint receive my passport yet, I had met PRO again on 3rd March 2009. As I dint receive any response I have attended Adalat on Wednesday (4th March 2009) and met MR.Bala Baskher, he said that there is some internal fraud from the official side( i.e last time I have attended Adalat on 25th Feb 2009 by the time I got my turn it was 5Pm and head who’s is responsible has left for the day it seems but some how they got my file out and checked it and everything was fine and DPO sir has sent the orders to even dispatch my passport, as the madam was not there she was suspecting and asked for an explanation on why It has been taken out without her permission; was what told to me in adalat), police people will investigate and I will receive a call from there officials within two days and I got a call from a lady called Rehala[protected] @ 4.30Pm on the same day stating to come to office at 11am today (i.e. 5th March 2009). I went to the office @ 10.30Am today and met her @ 11.30 Am, she said me to wait as I have to meet RPO (Mr. Bala Baskher). After waiting for an hour (i.e. @ 12.30Pm) i reminded her that I am waiting she again said me to wait and again I have seen her @ 1.30PM, she again told me to wait and @ 2Pm the constable over there said that sir has left for lunch he will come back only after 3PM, so I was waiting for him to come back and he came back at 3.00Pm and again I went to her she again said me to wait. At 3.45Pm she asked to come and sit in her cabin and asked me what’s the problem even thought she knows everything as she was holding my file with all the details, with full patience I was explaining her the whole case in between she left her cabin and came back @4.30 Pm and asked me to give the explanation in written why I have submitted PP Form with my Old name (I was told by the general enquiry person to write what ever name is there on the receipt). I gave her a letter in written about this after that she asked me why I have submitted second PP form, I said her as I didn’t receive any police verification even after one month I went and asked at commissioner’s office they said they didn’t receive my file yet and suggested me to submit a PP form again so I have done that. After that she says that the report which they are holding is not valid and I have to wait till I get the report on the first PP form which I have submitted with the application. I asked her that as you people have not sent the first PP form then only I have submitted the second one I got a clearance so how can you say that this is not valid, she said me to get a letter from commissioner office ( @ saifabad i.e. near to IMAX) stating that they didn’t receive my first PP form. Or else submit a new PP form with the new name so that they will send it for verification again, I asked her for all this process how much time it will take she was not at all sure how much time and she is asking to wait till I get it done, then I asked her for a problem from your official side why you are making us to face a problem. She dint answer for that and simple said me @ 4.50PM to either give a fresh PP form or go and get a letter from Commissioner office and she will be there only up to 5.30Pm. When she was not sure of how much time it will take to get my passport even after submitting a new PP form, I thought its better to go and get the letter. I went all the way from Secunderabad to Khairatabad to get the letter. A police person over there maid me sit there and explained the whole process of what all information they will have and said that as they didn’t receive the file even after one month of applying they have suggested me to give a new PP form. He said me if they have sent my file ask her to give me the date and the official name on which they have sent my file. To ask the details I have called up to the number from which I got a called I asked her I am speaking to Rahela Madam she started blasting on me like anything and said me to keep off the phone, I was still waiting on the call expecting someone will answer but no one has answered the call so I had to end up the call.

IS THIS THE WAY YOUR OFFICIAL RESPOND TO THE CLIENTS? She has maid me wait from morning 10.30Am till 4.50PM and dint even responded properly. I asked her you said me to wait to meet RPO from morning so I want to talk to him; she told that I can’t talk to him without clearing this.
Sir, please look into it and suggest me some solution as I have to be there in USA with my husband before the end of this month. So that I can apply for H1 VISA, I hope you can understand the situation that at this time living in USA without a job will be a big burden to my husband. Sorry to say this but at this time if I don’t get any help, the only way left out to me is giving a complaint to media people.
Sir, Kindly help me out in getting my passport immediately.
thanking you .