Reliance ADAG /BIG TV — Worst customer services

purchased BIG TV on 2/9/08 worth Rs 2490, installed at my place on 3/9/08.Got 3 months subscription free which ended on 3/12/08, recharged with Rs 200.00 in dec 08, again recharged with Rs 800.00 as per the 1st message received ever since the purchase of the digital system.Rs 800.00 was recharged on 21/01/09. Called the call centre at its paid no[protected] as their single toll free no[protected] is not available any time, below is the list of the executive with whom the conversation held since 21/01/09 till last 25/01/09 at 10.00a.m without any solutions given by them--

1 Dt 21/01/09
Mr Sunil asked for the A/c status which was Rs 409.00 credit after negating my debit
bal of 391.00 according to the message received, asked for activation of Starter 3 pack of Rs 213.00
+ NDTV pack of Rs 45.00 + kids pack of Rs 28.00 ( total Rs 286.00 ).Mr Sunil told me tht it'll be
activated after approx. 4 hrs. Checkd n found after it was activated in the said time on 21/01/09 .

2 Dt 23/01/09
All of sudden all channels stopped featuring except NDTV pack & Regional pack tht is free .Called
Mr Abhijeet explained the problem to him he askd me to do all the things with my remote, to refresh,
to take out Smart Card from set up box wipe it n insert again which all I did as told as he was on
phone.Nothing happened, he then logged in the complaint of no signal, Comp. No 86684990 n told
tht the problem will be resolved after 20 - 30 min. But even after 1 hr nothing happened .
3 Dt 23/01/09 again called after 1. hrs around 1.45 pm
Mr Rahul, again narrated him the story told him tht on my screen it is coming TO SUBSCRIBE FOR
THE CHANNEL, for which i've already paid, he also asked me to do the same process of refreshing
the smart card which again i did, but nothing happened, he logged in the complaint no 86707245,
assured tht it'll be resolved soon, i asked to talk to supervisor but no one was available even after
waiting for about 20 min on phone.
4 Dt 23/01/09 called around 11.00 pm
Mr Ajay, told this executive again the whole story but no hopeful answer he also tried to do the same
process which I'd already done twice, I told him then he registered a complaint again, the Comp. no
86765792 .He 101% assured tht problem has been forwarded to technical dpt n will be solved in min 4
hrs & max 24 hrs.
5 Dt 24/01/09
I kept on checking my TV but it was still showing the same message TO SUBSCRIBE FOR THE
CHANNEL of all the Starter 3 pack & kids pack for which I've asked for activation.
In the meantime called the call centre to check the status of the complaints spoke to Mr Atul, Mr
Ajay, Mr Sandeep, but none of them were clear on the status of the problem, they kept on telling tht it
is in solving state.
6 Dt 25/01/09 called the call centre at 10.00 am
Mr Akash again told tht the complaint is in solving state, he is not sure when it'll be solved.

During all these conversations I insisted to transfer the call to some senior person but none of them were intetrested in giving the call to their senior, n once when was transferred no senior was available . Today I'm assured tht the senior will give a call to me but now its almost 1.5 hrs when i'd last spoken to Mr Akash no one has turned up yet .

So it is the 5th day today I'm in continous touch with the call centre, the only contact available, there is no solution to my complaints, no responsible answers, no seniors available to speak & above n all since last 2 days I'm not able to watch my activated starter 3 pack n kids pack channels but the money is debited from my a/c for the two packs for the last two days.

In this case i was not able to reach them thru toll free no as it is not available. I'd always talked to them on paid no n that too each time for more than 30-40 min.

Now plz advise wht to do next, who will pay for the mental stress, who will pay for the time spent over the phone & who will pay for the money spent over the phone n still no solution
This is not excepted & also was not expected with this ADA group.
It is total misleading the customers .