Reliance Big Tv — Xs Invoicing | |||
I purchased Big TV which was activated on 20-Oct-2008 and as per my package I was supposed to get 1 year of free viewing. Recently I come to know the Big TV counts 360 days for 1 year and 30 days for 1 month. After the free viewing period I continued with South Popular package [charging Rs. 279 per month (30 days), inclusive of all taxes] till 12-Feb-2010 and from 13-Feb-2010 onwards I opted for Gold package [charging Rs. 248 per month (30 days) inclusive of all taxes]. While checking the accounts I find that I was invoiced excess for which I logged a complaint on 26-Jul-2010 with Big TV call centre and I was assured that the excess invoice will be refunded to me. However on 29-Jul-2010 I find that the complaint was closed without any clarification or justification and none of your call centre executive has been able to clarify my dispute. After not receiving reply from Call Centre executives, I wrote e-mail to Big TV customer care ([protected]@bigtv.co.in) on 29-Jul-2010 providing in detail the calculation of charges. I got reply on 30-Jul-2010 from Big TV stating that there is no mistake in Big TV's calculation and invoicing. I replied back on the same day asking clarification on where I am wrong in my calculation. And I am yet to receive any response clarifying my query of my mail dated 30-Jul-2010. I hereby write down the way I understood the charges from Reliance Big TV (this was communicated to Big TV customer care in my mail dated 29-Jul-2010): 20-Oct-2008 Activation date 19-Nov-2008 Free Viewing 19-Dec-2008 Free Viewing 18-Jan-2009 Free Viewing 17-Feb-2009 Free Viewing 19-Mar-2009 Free Viewing 18-Apr-2009 Free Viewing 18-May-2009 Free Viewing 17-Jun-2009 Free Viewing 17-Jul-2009 Free Viewing 16-Aug-2009 Free Viewing 15-Sep-2009 Free Viewing [protected] End of Free Viewing Period of 360 days 21.10.2009 Rs. 65.10 (charges from 15-Oct-2009 to 21-Oct-2009 07 days at the rate of Rs. 279 per 30 days 07 x Rs. 279/30 = Rs. 65.1) 21.11.2009 Rs. 288.30 (31 days at the rate of Rs. 279 per 30 days 31 x Rs. 279/30 = Rs. 288.3) 21.12.2009 Rs. 279.00 (30 days at the rate of Rs. 279 per 30 days) 21.01.2010 Rs. 288.30 (31 days at the rate of Rs. 279 per 30 days 31 x Rs. 279/30 = Rs. 288.3) 12.02.2010 Rs. 204.60 (22 days at the rate of Rs. 279 per 30 days 22 x Rs. 279/30 = Rs. 204.6) 21.02.2010 Rs. 74.40 (09 days at the rate of Rs. 248 per 30 days 09 x Rs. 248/30 = Rs. 74.4) 21.03.2010 Rs. 231.47 (28 days at the rate of Rs. 248 per 30 days 28 x Rs. 248/30 = Rs. 231.47) 21.04.2010 Rs. 256.27 (31 days at the rate of Rs. 248 per 30 days 31 x Rs. 248/30 = Rs. 256.27) 21.05.2010 Rs. 248.00 (30 days at the rate of Rs. 248 per 30 days) 21.06.2010 Rs. 256.27 (31 days at the rate of Rs. 248 per 30 days 31 x Rs. 248/30 = Rs. 256.27) 21.07.2010 Rs. 248.00 (30 days at the rate of Rs. 248 per 30 days) Till 28-Jul-2010 Rs. 57.87 (07 days at the rate of Rs. 248 per 30 days 07 x Rs. 248/30 = Rs. 57.87) The total viewing charges till 28-Jul-2010 = sum of above: Rs. 2497.57 While activating the package on 20-Oct-2008 a payment of Rs. 700 was made which was required to get first 360 days of free viewing. This payment was accounted by you on 31-Oct-2008. Apart from the above payment the following payments were made till 28-Jul-2010: 16-Sep-2009 Rs. 700.00 24-Nov-2009 Rs. 1000.00 07-Feb-2010 Rs. 1000.00 26-Jul-2010 Rs. 100.00 Total = Rs. 2800.00 Hence balance should have been Rs. 2800 – Rs. 2497.57 = Rs. 302.43 However I find the account balance of Rs. 83.02 as on end of 28-Jul-2010. Hence a refund of Rs. 219.41 (Rs. 302.43 – Rs. 83.02) is expected from Bug TV. Please suggest how to take-up with Reliance Big TV on this matter. Was this information helpful? | |||
 3 Comments | |||
Comments
I can not disclose my smart card number in this public forum. However it is available in my earlier communications with you and I giving those details below.
The complaint was 1st made over phone and got a complaint reference number as[protected] on 26-Jul-2010. Your executive had explained me about your way of considering a month for 30 days and a year of 360 days (and thanks God that you consider a year with 12 months and not rounded down to 10 months) and I had explained all the above calculation of charges which he had also agreed and took my complaint. On 29-Jul-2010 I found that the compliant was closed without any clarification. On the same day when I called further, after so many disconnection when I got one of your executive he was not able to explain where I am wrong. Then I wrote e-mail on the same day which has got reference number as ADAG=[protected]. My e-mail was replied on 30-Jul-2010 by Ms. Saraswati Madhi informing that "as per our system there is no wrong deduction found". Further on 30-Jul-2010 I replied back asking explanation where I am wrong in my calculation and no reply for that so far.
Also, congratulation by your innovative way of charging - for example - subscription has got expired on 10-Aug-2010 and it is being renewed on 14-Aug-2010 and the customer has not got your service for the period between 11-Aug-2010 to 14-Aug-2010, however during renewal you take the fees from 11-Aug-2010 onwards - you collect full charges from customer for the period where service is not provided by you!!! Great...
The complaint was 1st made over phone and got a complaint reference number as[protected] on 26-Jul-2010. Your executive had explained me about your way of considering a month for 30 days and a year of 360 days (and thanks God that you consider a year with 12 months and not rounded down to 10 months) and I had explained all the above calculation of charges which he had also agreed and took my complaint. On 29-Jul-2010 I found that the compliant was closed without any clarification. On the same day when I called further, after so many disconnection when I got one of your executive he was not able to explain where I am wrong. Then I wrote e-mail on the same day which has got reference number as ADAG=[protected]. My e-mail was replied on 30-Jul-2010 by Ms. Saraswati Madhi informing that "as per our system there is no wrong deduction found". Further on 30-Jul-2010 I replied back asking explanation where I am wrong in my calculation and no reply for that so far.
Also, congratulation by your innovative way of charging - for example - subscription has got expired on 10-Aug-2010 and it is being renewed on 14-Aug-2010 and the customer has not got your service for the period between 11-Aug-2010 to 14-Aug-2010, however during renewal you take the fees from 11-Aug-2010 onwards - you collect full charges from customer for the period where service is not provided by you!!! Great...
Hello BIGTVDTH,
Where is your reply?
I have provided you enough references where you could find details you asked for.
Where is your reply?
I have provided you enough references where you could find details you asked for.
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