[Resolved]  Reliance Big Tv — Unauthorise disconnection after sufficient balance

Address:

Bhadrak, Odisha

Respected Sir/Madam,

I, myself Ratikanta Mishra is a customer of Reliance BIG TV bearing smart card no.[protected]. Due to insufficient balance my connection was suspended on 23rd Feb, 2011. On the same day, I have recharged Rs 100/-. As the set-up box was off at that time, it has to take 4-6 hours for reactivation. But this was not happened. I was in waiting for more one day i.e. 24.02.2011. But the status was as it is in before and a message was appeared as "Error 200, Unsubscribed Chhenals". So, I came to the contact of BIG TV customer care in[protected] on 25th Feb, 2011 at 8.57am and told him to reconnect as there is sufficient balance in my account. They also assured me to keep power on to the set-up box and wait for 1 hour and you will be reconnected. Even after waiting 2 hours, i.e at 11.27 am I called him again and same response was done by them to wait one hour. Similarly, I gave him 3 more camplain, requesting him to reconncetion on 25th Feb,2011 (Tolal 5 complain for this case in 25th). Today in 26th Feb,11, I have also recharged Rs 100/- more and contactd them to activate my account but same response they are adopting to solve the matter (wait for 1 hour, your account will be reconnected, however after suspention of my account, the balance has been deducted in daily basis.

Sir, Please help me how can I get connection and also give a lesson to Reliance BIG TV authotity not to provide such type of service to the customers...

Looking forward for your kind cooperation in this regards.

Thanking you,

Yours sincerely,

Ratikanta Mishra
At/po: Ambaroli
Bhadrak - 756101, Orissa
Smart Card ID[protected]
Mob: [protected]