Reliance Big Tv — Ignorant against compaints and no reply / not resolved

My smart Card No. is[protected]. I lodged a complaint no. . 85036528 with Mr. Baldej on 5th January 08 and again on 9th January 08 vide complaint no. 85352829 with Ms. Smriti for reversal of NDTV Pack which has been activated and charged in my account without my permission. This complaint has not been resolved till 18th January 08 however as per your rules the complaint has to be resolved with in 48 hours. I asked various times with your customer care but nobody answered my satisfactorily saying that it will be resolved by evening you can call in the evening.

I think nobody can charge any amount without the permission of the account holder and any channel is not in my premium pack why have you activated without my permission. Why are you harassing a customer by promising that you are so active.

Yesterday my set of box has been automatically went on help menu and all the channels get off. I tried your customer care between 8:20 PM to 10:00 PM your customer care is very busy and we wait very long but I am not so lucky to contact your customer care.

Today I tried to contact your customer care 10:40 AM and wait in the que for 10 minutes but unfortunately I am not lucky today itself.

Can you please tell me where I go for help after purchasing 'BIG TV'.

It this not your harrassment?

I will appreciate an early reply in this regard. Please update your records as I told your customer care but I don't beleive that they will updated my Mobile No. and corrected my Name also.

Regards
Mujeeb ur rehman Khan
Mobile No. [protected]