Reliance Big Tv — Charge Extra

Reliance Big Tv — Charge Extra

C Complainant3191764 from Vadodara, Gujarat

Hello sir, I had paid Rs. 500 for my DTH Services. My Smart card no.[protected] and said to Reliance Big TV customer care executive to change my current package to Rs. 175. He had done this and said that you will be charge Rs. 185 because 10 rs. incress. I agree and done. But he had not close my package and he had not inform me about these package. so, I have to pay Rs. 200 more this month also. Now Reliance coustomer care executive not agree to adjust this amount withmy account. Rs. 325 extra I have to pay because of mistake of Reliance Bigtv executive. So, please help me in this matter Thanking You Nishithbhai Tailor Was this information helpful? No (0) Yes (0)

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subramaniyam

from Salem, Tamil Nadu

VERY WORST CUSTOMER CARE SERVICE i am a customer of reliance big tv. i have subscribe this service since last one and half year, , my first complaint was non receiving of channels, i made complaints 26 times and my problem was solved after one and half months, , my money was wasted for one and half months.. and now on 31st january i bought cash card from reliance webworld, , the card is invalid, i have made complaints 8 times till date but the problem is not solved, every time the customer care executive use to say that i have to wait for 24 hours, , i have waited 7 days for this, , , i have talked to their customer support leader also but i got very casual response, ,
really the customer care service is very worst, i think they are sleeping in the office, , very worst response...
whenever i talk to them i use to record the conversation held between us.. one person name JAIPAL he seems to be customer support leader.. i dont know whether he knew the meaning of his post or not...very bad service.. sure i am going to move to the consumer court.. victim can join me..