Reliance Big Tv — Cheating Customers | |
My Sim Card no is[protected] for BIG TV. I have got it installed some 10 months and since then we are facing problem. First of all it took 15 days to install. Customer Care Inefficiency: I feel the customer care processes in Reliance BIG TV are not proper. Ex.They do not provide any complain number to customers. 2. There is escalation matrix provided by the company where customer can escalate the issues/concern. 3. They do not provide the statement of account showing deductions. Cheating Customers: It has happened with me twice, i tell them to activate some channel and they activate some other. They accepted the problem but did not return the money. Ex. I told them to activate NEWS PLUS Pack they had activated NDTV NEWS PLUS and deducted the money. Now they are not ready to listen or refund my money and activate my choice of pack. I think they are here just to cheat customers and make money. No Regulator for DTH: They is no regulatory body for regulating DTH where customers can register their complaints. Also the DTH operator website also do not list any complaining authority. Website where customers have mentioned about their problems: https://www.consumercomplaints.in/complaints/big-tv-c121281.html Was this information helpful? | |
 3 Comments | |
Comments
Respected Sir,
I am having lot of complaints regarding your service.
That is why, I want to stop your serive. Please give me all information about how to stop your servive. I do not know where is your service center. Please give me information about your center.
Thanking you.
I am having lot of complaints regarding your service.
That is why, I want to stop your serive. Please give me all information about how to stop your servive. I do not know where is your service center. Please give me information about your center.
Thanking you.
Hi,
I have a reliance big tv connection from last 3 years, i have recharged every time and immediately pack got activated.
on 18 july, i had recharged and its not activated on same date.
I called to customer care today at 2:05 pm and i feel embarrassed that why i called. your customer care representative spoke my very badly.
Even he told me that he will not take any complaint,
I need a call form your side, so that i can explain you my problem with BIG tv .
If i will not received any call than i will approach to consumer forum or court. i never think that such kind of response will share from customer care representative.
Regards,
mob:- [protected]
I have a reliance big tv connection from last 3 years, i have recharged every time and immediately pack got activated.
on 18 july, i had recharged and its not activated on same date.
I called to customer care today at 2:05 pm and i feel embarrassed that why i called. your customer care representative spoke my very badly.
Even he told me that he will not take any complaint,
I need a call form your side, so that i can explain you my problem with BIG tv .
If i will not received any call than i will approach to consumer forum or court. i never think that such kind of response will share from customer care representative.
Regards,
mob:- [protected]
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6th Floor BHQ, Dhirubhai Ambani Knowledge City, Thane Belapur Road, Kopar Khairne, Navi Mumbai, Maharashtra, India - 400709
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Pls. response me on my cell : [protected] Mr. Sunil Admane.
I want to talk u pls give me justification.
my big tv id is[protected]