Reliance Big Tv — Recharge problems no action taken since 1 week

 
2 Reviews
India
 Darshan Gad
I recharged my BigTV account on 25th Feb 2010 for 1600/-. The amount is deducted from my bank balance but its not reflected in my BigTV account. I have registered many complaints with all the needed information, even the snapshot of the "Successful transaction" from my online bank service.

everytime I call they take a new complaint saying that the old complaint is closed. Now they hav cut my services saying I have not recharged on time. We are not able to watch TV for the past 2 days and I dont know what to do.

It is causing a lot of trouble for me. And there is no proper communication from the customer care people.

Please help me
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

DEAR SIR,
I AM A COUNSUMER OF RELANCE BIG TV HAVING SMART CARD ID NO IS[protected] I RECHARGED ONLINE THROUGH INTERNET BANKING OF RS 100 ON 13.MARCH.2010 AT 5.43PM
SO MY DETAL IS

[protected] SBI AC NO
TRANSACTIN NO 26056564 FOR BIG TV
SBI REFERENCE NO 18487795
BUT TILL MY ACCOUNT HAVE NOT BEEN UPTO DATE SO KINDLY HELP ME

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    Customer satisfaction rating
    8%
    Complaints
    2848
    Pending
    0
    Resolved
    224
    location
    6th Floor BHQ, Dhirubhai Ambani Knowledge City, Thane Belapur Road, Kopar Khairne, Navi Mumbai, Maharashtra, India - 400709
    Reliance Big Tv - Recharge problems no action taken since 1 week