Reliance Big Tv — Technical Problem in setup box

Address:

Gurgaon, Haryana

Dear Sir,
Myself Narendra Singh and my customer ID*[protected]* I am suffering form last one and half month due to technical problem in setup box. I have called
Your customer Care service executive on 6th march 2010 for resolving the problem. When i called first time during 6-8pm executive taken my
Request and said your problem will be rectified within 24 hours(for your information my setup box in guarantee period and the same had inform to costumer care ). But after waiting 4 and 5 days no action taken from your end than I call again in costumer care and he said your number is not available so we can not rectified your problem and close your complain but you also check my last month phone detail continue I was received all call and able. Then he was again resisted my problem dataed12march 2010 and say again with in 24 hr. problem will be resolve and after that your technical engineer come and check, he said your setup box is corrupt and it will be replace but in this time we have not any new setup box so will arrange. Again after 4 and 5 days I call you costumer care Executive tells me our engineer rectified your problem yester day evening. I am very shocked what he told. And I am again discussed but no result comes than I again resister (3rd time) my complain on dated 31 march,2010 time-7:04pm after two day engineer visited and tell again same setup box is corrupt and it will be replace but in this time we have not available and we can try to arrange very soon. After 2 days later I have seen that no action taken you’re your end problem is still as it is. So i called to Customer service and he transferred to Senior Technical department for solution but only discussion and discussion.
Your engineer continuously saying we have not any setup box so you inform to costumer care and tell the same wording when I call costumer care every time insure me problem will be rectified with in two days today is April 13, 2010 I am continue suffering and my account balance is continually deduct without use and I am not under stand what service you are provide it is very shameful to reliance big TV and reliance group after one and half problem is as it is. You can also check my phone detail in between this period how many follow up form my end my resister phone no. is [protected] in your costumer care. I have never seen through out in my life bed service age provide by a big group so Please have a look

Thanks
Narendra Singh