[Resolved] Reliance Big Tv — Recharge | |
I opted for credit card payment to recharge my Reliance Big TV account, through their website www.bigtv.co.in - the recharge tab takes to relianceada.com (Reliance Communication) I recharged on 9/4/2010 for Rs 200 which didnt happened, again I tried, this time it accepted. But from my first try the money got deducted from my credit card. I contacted Reliance communication about it and they said that they did not receive any money and advised me to contact the bank. I contacted my bank and found that the money was deducted and they informed to check with Reliance Communications since the money got debited from my credit card. Then, I contacted Reliance Big TV and gave them the transaction reference number which is reflecting in my statement, they took the complaint and gave me a complaint number and told me to wait for 24 hrs. But nothing happened, again I called Reliance this time some other representative took the phone and took the complaint again with a new complaint number saying 24 hrs is over. Again I waited no result - third time I called, some other representative agiain heard the whole story and told he will escalate this to the superiors - took a complaint again. I requested them to send me a mail atleast so that I will have some valid proof but they denied. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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We were holding smart card number :[protected] .In sep 2012 we recharged for a bronze pack valid for 1 year and they said we have to disconnect the call and call back again.First of all they put us on hold for atleast 20minutes.We called again and confirmed that we are taking the one year package .We wasted atleast one and half hours for it.
Now in April2013 our account shows suspended.We called them up today and it was such a hell.the first executive who picked the call ILAKKYA said that the amount was deducted on monthly basis because we didnt call back and confirm to them that we need 1 year subscription.We tried explaining to her that we did call back and to please check the records.She kept on repeating the same thing like a machine that "please recharge ..please recharge." she didnt even listen to us properly.We told her to connect to her manager.Who was another arrogant femaile.:LAVANYA:.she said that she is the top most manager at the office .she was not even listening to us.She kept blabbering .We told her we would take her to court.How can a manager be so arrogant?we lost our cool .
Dont they train how to handle customers.This lavanya kept putting us on mute which irritated us even more. We told them to take the request for deinstallation.She said she cannot do that.We told to connect to that same person who took the call last year.She said she has no provision to transfer call.She cannot take a complaint request .we got super pissed off.
She started off like a machine "sir please recharge to avail our services and just DISCONNECTED THE CALL.
People please dont BUY RELIANCE BIG TV.BIG TIME CHEATORS !!!