[Resolved]  Reliance Big Tv — Unspecified Charges

Address:

Ernakulam, Kerala

I was informed about Technition visiting charges when call BIG TV customer care as Rs.175, as I had been outstation so my acct was not active. I agreed when 1st Tech came he said its a no signal problem and it needs to checked by another Tech, the other person said that as we had built a roof top we need to move the dist to another wall within our terrace, when asked cost her said there will be cable cost & the visiting charges. we agreed. after finishing he informed us Tech Visit charges Rs. 175.00 & as 27meter cable was used one meter cost is Rs.12.00, we specifically asked if any more charges he said that's all. As per my earlier discussion with customer care I had taken a package worth Rs.215.00 per month, so we charged our account Rs.250.00 & Rs.500 for Tech cost. As out acct was still inactive we called customer care & were informed that there is a ADDITIONAL relocation charges Rs.350.00. we were SHOCKED.
I argued with Supervisor, Karthik & Ms. Indu for 2hrs. who then assured me a call back with an investigation within 24hrs and till then my acct will be active. with no call back and acct inactive I called back and came across a very rude person Mr. Sendhil (Sup) who said I have to pay the amt no matter what. I said I have discussed with other sup. and I am ready to pay what was informed to me but not what wasn't in fact I have already paid in total Rs. 750.00. this person didnt wanted to hear anything there was no sorry for no call backs just kept repeating me to pay. I siad to him I am ready for a conference with the tech as we were assured there will not be any further charges, but he didnt budge.
I wanted cable and had to option as a customer my rights had been violated!!!
When IO tried making payment through IVR through my Credit card the IVR declined but there was a deduction of Rs.100.00, I raised an investigation provided transaction no. to Mr. Balaji who gave me complain no[protected] on 8th Aug 2011, I was informed 72hrs timeframe. I was held with some work and called back on 23rd Aug, 2011 only to be informed by Mr. Darvin that the investigation failed as the previous agent mentioned the payment was done through online, again I got a complain no[protected] and another timeframe of 72hrs.
Its frustrating the amt of TIME, ENERGY & Money I have wasted. Their customer service was horrible with no say by customer. NO callbacks made as promised and when asked there was no sorry. I had no choice was charged wrong & uninformed but with no solution but to pay in what they said.
As a customer do I have any say? any right? when charged wrongly? how can we stop such a malpractice.