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Hi Promila,
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Regards,
RDTVcare
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Regards,
RDTVcare
The Reliance Big TV service is very pathetic. We have a HD connection with Recording. 15 days ago, the set-up box stopped working. After calling the customer care, we filed a complaint. Their executive conveyed that the setup box is not working and we need to replace it with a new one which will cost us Rs 3000/-. Which is ridiculous !.... Secondly , the company replaced the existing setup box with recording with the one without reecording ...! Again ridiculous !...... And after doing that, the smart card needs to be paired with the new box. The executive who installed the box said that the card will be paired within 2 hours. After every 10-15 minutes, the TV screen shows Smart Card Pairing Error. We need to shut down the Setup box from the main plug point and restart it all over again, every 10-15 minutes.. We called up the customer care many times, first they said problem will be resolved in 24 hours, then 48 hours, then 8 days, then 15 days..... Till date it is not resolved ! The most disguisting part is to get up every 10 min and restart the setup box.... And the worst part- the executive says we cannot disconnect, no refunds. This is harrasment ...!
"Dear Customer,
We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, mobile no., and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.
Regards,
RDTVcare"
We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, mobile no., and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.
Regards,
RDTVcare"
Our account has been deactivated since 4 days. We have been calling up the customer care continuously since then. Even after making 100 calls and explaining the same thing to multiple customer service executives, the issue still remains unsolved. After these several calls, as advised by a senior executive, we even recharged the account immediately However, the account still remains suspended.
None of the executives were able to guide us properly nor anyone could give us a concrete solution on anything. Everything seems to be out of the process and authority of everyone. If that's the case, why is this even called a "Customer CARE center" is my question.
We have wasted the whole day without us being at fault and still with no solution given to our problem or no deadline given for us to wait.
MANY OF THE CUSTOMER CARE EXECUTIVES ARE ARROGANT AND ARE CLUELESS ABOUT HANDLING PROBLEMS OF SUCH INTENSITY. THEY HAVE NO MANNERS OF TALKING TO THE CUSTOMER.
WE HAVENT EXPERIENCED SUCH A PATHETIC SERVICE BY ANY ORGANIZATION TILL DATE.
You have lost faith of a valuable customer and this feedback will go to everyone that we know of.
None of the executives were able to guide us properly nor anyone could give us a concrete solution on anything. Everything seems to be out of the process and authority of everyone. If that's the case, why is this even called a "Customer CARE center" is my question.
We have wasted the whole day without us being at fault and still with no solution given to our problem or no deadline given for us to wait.
MANY OF THE CUSTOMER CARE EXECUTIVES ARE ARROGANT AND ARE CLUELESS ABOUT HANDLING PROBLEMS OF SUCH INTENSITY. THEY HAVE NO MANNERS OF TALKING TO THE CUSTOMER.
WE HAVENT EXPERIENCED SUCH A PATHETIC SERVICE BY ANY ORGANIZATION TILL DATE.
You have lost faith of a valuable customer and this feedback will go to everyone that we know of.
Pathetic Service
Dear Reliance Big TV team, We are extremely dissatisfied with your service. From last 7 days chennel not display.I tried to call your customer care no but not get response from that side.It's very poor service.Please give me feed back as soon as possible.
My card no[protected]
My card no[protected]
My reliance big tv connection has been faulty ever since february. I have registered 2 complaints and the company representatives promised me that they would sent their representatives within 2 days. They failed to sent the representatives both the times. Now its been 2 months since our tv has stopped working. When i checked my big tv account last day i was shocked to discover that my account has been debited twice in the name of the service which i failed to receive. When i contacted the customer care they failed to give any solution. My smart card number is[protected]
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Reliance Big TV — to lighten the big tv logo as appeared on the screen
i am customer of reliance big tv since 3 years. Every time when i switch on my television i saw channels, the logo of reliance bigtv appears on the side corner of each channel and too dark that it becomes impossible to see the background image of any program or news headline displayed on it. Please kindly resolve this problem.