[Resolved]  Reliance Big Tv — Setup box problem

I was watching my TV today, suddenly my TV went off, showing an error, i did a factory reset with my remote control, it was unable to respond and showed an error. I called the customer care and they said they will charge me Rs. 175, as I have disturbed the connection. I asked the representative the reason for charge and the rep started shouting and screaming at me, I asked him for again he said you have only done something and you have to pay for this. I ask you is this the kind of customer service you give and this is not the only one rep, I called second time and the second rep was also responding the same way. The first rep's name was Tarun and I do not remember second rep's name. 175 Rs. is not a big deal but my question is why do I have to pay for what I have not done. If you guys are unable to fix the issue, I request you guys to take away the set top box and return my 1000 Rs, otherwise I'm going to consumer forum, mark my words, I mean what I say. If you want you can pull, your call recordings, I called twice between 8.45-9.15 p.m. on 17/5/2011. My smart card number is[protected] and this account is registered in the name of my father Dr. Vijay Kher.