[Resolved]  Reliance BIV TV — Bitter customer care experience

Sir,

my complaint number 95325030 still not resolved

I am writing this mail to you about the bitter experience I am having the BIG TV. I had taken the BIG TV Connection after that it had taken one week to get it installed. Now on Monday the set top box had gone bad and I had called up your customer care number and they had told that all the system is down please call up after 2 hours to register the complaint. ( I could able to get your customer care office on line after holding the line for about 15 minutes !!! ) Then I called up on Tuesday morning and they had given me the above mentioned complaint number and Wednesday your technician called me up and inform that he is coming for checking the problem… he didn't turn up in Wednesday and after I called him on Thursday he came to my home and said that the STB is not working it has to be replaced.. he doesn’t have stock it is expected on Thursday and he will replace it…. No information from your technician or your agent till Friday evening..

I had tried your call center number on Friday night I could able to get the line after holding for 10 minutes … and the same answer all the system are down please call up after some time.. when I had asked for the higher authorities number they said they can transfer the call to higher authorities and kept me waiting another 10 minutes and finally I had to disconnect the call because by the time I was holding the call for 22 minutes…

Today morning about half an hour back again I called your technician he is saying he is waiting for STB once it is received he will come and replace he doesn’t know when it will happen.. Again I called up your call center and this time because of my luck I could able to get through within 2 minutes and I got the answer that system is down you have to call up after half an hour…


Is this type of service you are providing to your customers ??? I think you are aware that how important TV in each house and last one week I am keep calling pillar to post to get the problem rectified and no answer for that ?????