[Resolved] Reliance Broadband — Cheaters, Worst service in Indian industry | |||
SERVICE by RELIANCE BROADBAND - NEVER TAKE ANY RELIANCE SERVICES ESPECIALLY BROADBAND. Customer no:[protected] Connection wiring done on 16th June – However this is not working – Installation INCOMPLETE! 3 complaints in one week of installation!!! Complains dated, 16th June was closed by backend without solving the problem – therefore I reopened on 19th calling customer care. Complain dated 19th June was closed by backend without solving the same problem – therefore I reopened on 22nd calling customer care. Complain dated 22nd June has no follow-ups till now. WORST SERVICE EVER! - SINCERE ADVICE, PLS DO NOT TAKE RELIANCE BROADBAND. [protected][protected]- Subscriber ID: [protected] From: Haresh Chugani [mailto:[protected]@huawei.com] Sent: Wednesday, June 23, 2010 11:46 AM To: 'rcomnodalofficer.[protected]@relianceada.com' Subject: RE: Extremely poor service Importance: High SERVICE! Connection wiring done on 16th June – However this is not working – Installation INCOMPLETE! 3 complaints in one week of installation!!! Complains dated, 16th June was closed by backend without solving the problem – therefore I reopened on 19th calling customer care. Complain dated 19th June was closed by backend without solving the same problem – therefore I reopened on 22nd calling customer care. Complain dated 22nd June has no follow-ups till now. SERVICE! Best Regards, Haresh Chugani HUAWEI TECHNOLOGIES CO., LTD. Phone (Office): +[protected] ext: 1316 VoIP: 0091 1295 Mobile: +[protected] [protected]@huawei.com | www.huawei.com [protected][protected][protected][protected][protected][protected][protected] This e-mail and its attachments contain confidential information from HUAWEI, which is intended only for the person or entity whose address is listed above. Any use of the information contained herein in any way (including, but not limited to, total or partial disclosure, reproduction, or dissemination) by persons other than the intended recipient(s) is prohibited. If you receive this e-mail in error, please notify the sender by phone or email immediately and delete it! From: Haresh Chugani [mailto:[protected]@huawei.com] Sent: Tuesday, June 15, 2010 12:46 PM To: 'rcomnodalofficer.[protected]@relianceada.com' Subject: RE: Extremely poor service MR. Nodal Officer – Don’t you have the basic courtesy / decency to atleast reply / send someone to follow-up on this? RELIANCE BROADBAND SERVICE IS A SHAME FOR INDIAN SERVICE INDUSTRY! Best Regards, Haresh Chugani From: Haresh Chugani [mailto:[protected]@huawei.com] Sent: Friday, June 11, 2010 9:23 AM To: 'rcomnodalofficer.[protected]@relianceada.com' Subject: RE: Extremely poor service I have still not received any action on mail below… Are you guys humans or what? IS ANYONE AT RELIANCE WORKING??? OR IS IT JUST FREE SALARY FOR ALL EMPLOYEES & MANAGERS FOR MAKING PROCESS WITH ZERO CUSTOMER FOCUS?? From: Haresh Chugani [mailto:[protected]@huawei.com] Sent: Wednesday, June 02, 2010 10:53 AM To: 'rcomnodalofficer.[protected]@relianceada.com' Subject: Extremely poor service Importance: High Hi, I had applied for Reliance wireline broadband connection: Application number: [protected] Cheque no: 690392, dated 25 May for Rs. 500 towards installation! Your sales representative bugged me for 3 days continuously to get the documents & cheque Rs. 500 towards installation. Once I have provided the documents and cheque there has been no response/no calls/no intimations – 8 days now! I have not even been provided with a contact number from your representative or from your call centre. I have called call center and registered complaint several times. The response is: We will forward the request to sales and they will get back to you in 24 hours – which has never happened so far!!! Is your team full of incapable people / full of cheaters? Either of it is definitely true – pls confirm which one is true! Pls also confirm if there will be any action from your side on installation / atleast response ?? Else I will have to visit the consumer court & media to resolve this matter! Best Regards, Haresh Chugani +[protected] [protected][protected][protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
worst service ! worst and corrupted call center ! even on toll free no they are not picking the customer calls
i am using the products from various companies having call centers but I have not seen such a lazy and foolish call centers, they are not picking the calls indicates that how they can solve our problems
we need to come all together and bring up this issue with reliance head office or cosumer forum or even through media
i am using the products from various companies having call centers but I have not seen such a lazy and foolish call centers, they are not picking the calls indicates that how they can solve our problems
we need to come all together and bring up this issue with reliance head office or cosumer forum or even through media
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+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
From May1st, I am not able to connect the internet at all so seems there is some network issue. For the same I registered complaint of which service no is CNM[protected].
I have already written below mail to following email IDs:
[protected]@relianceada.com, [protected]@relianceada.com, [protected]@relianceada.com, gsm.[protected]@relianceada.com
After that despite several calls on call center 30333333 or toll free no. nobody picking the calls to resolve the problem. In previous call, somebody from call cneter told me your problem will be solved within next 24 hours. But now 18 days spent nobody taking care the problem nor answering anything.
Remember if this continues I will disconnect the reliance broadband. I have not seen so lazy and careless call center like reliance. They only think of new connections not worries about customer service.
Can you please look into the matter urgently within next 10 hours
If I will not able to use internet, I can't pay the bill for current month. please reply to same email ID or at [protected]@hsbc.co.in or call me on below cell.
My address is as below
PANKAJ MAHAJAN
D-204 savannah Soceity,
Opposite wagheshwar temple,
Behind Moze Engg.college,
Wagholi Pune-412207
Phone no: [protected]