Reliance Broadband — billing without connection being on

Address:

Ahmedabad, Gujarat

I WAS HAVING CONNECTION SINCE 2006 OR 2008 WITHOUT ANY TROUBLE AND REGULAR BILL WAS BEING PAID BUT SUDDENLY IN JUNE 2013 MY CONNECTION STARTED HAVING PROBLEM AND I LODGED COMPLAIN WITH THE CUSTOMER CARE AND THEY SAID WILL BE DONE IN 24 HOURS BUT NOT DONE WHEN BILL CAME IT WAS 628 RS THEN I CALLED UP AND THEY WAIVED THE 500 RS AND ASKED ME TO PAY 128 RS WHICH I PAID AND ALSO COMPLAINED THAT STILL INTERNET IS NOT WORKING EVERY ALTERNATE DAY AND/OR WAS CALLING THEM BUT WITH NO RESULT THEN THE TECHNICIAN ATTENDED IT AND INFORMED ME GET YOUR CONNECTION CLOSED AS SAME WILL NOT BE SOLVED DUE TO SOME CABLE ERROR AND MAY TAKE MONTHS WHEN I REPORTED TO CUSTOMER CARE THEY STILL SAID GIVE ME 24 HOURS AND WILL BE RECTIFIEC NUMEROUOS CALL AND EMAILS HAVE BEEN SEND TO THEM BUT NO SOLUTION, ONE MORE BILL FOR JULY GENERATED WHERE I COMPLAINED THAT WHOLE OF A MONTH INTERNET WAS DOWN AND ON AND OF MAY BE HARDLY WORKED FOR AN HOUR OR TWO OR ELSE IT WAS DOWN SO THEY SAID FIRST LET CONNECTION PROBLEM SOLVED THEN BILL WILL BE WAIVED AND SAME WAS DONE IN MONTH OF JUNE 2013 SO I THOUGHT WILL BE DONE, STILL MY TRAUMA WAS NOT OVER AND KEPT ON CONTINUED FOR AUGUST THEN IF FINALLY ASKED THEM TO CLOSE CONNECTION ON 5TH OF AUGUST AND THEN THE BILL COMES WHICH WAS BILLED UP TO 15TH AUGUST, THEN I COMPLAINED AND THE BILL WAS REVERSED UPTO 5TH THAT IS REQUEST OF CLOSURE OF CONNECTION BUT WHAT ABOUT THE FULL JULY WHEN I KEPT ON COMPLAINING THORUGH OUT AND ALL MAIL COMMUNICATION IS WITH ME BUT THEY ARE CALLING ME AND HARASSING VIA CALLING THROUGH COLLECTION AGENTS