[Resolved] Reliance Broadband — Negligence of reliance | |
This is very sad to say that reliance sales people and customer care people are giving bad service. I need a broadband connection in Laxmi nagar area in delhi. Regarding for the same I approached the reliance on [protected] three –four times and every time I got the answer that our sales person will contact you soon, but no one has contacted me yet its already 15 days . I called you form my reliance no[protected]. There is another no. [protected] which is provided to me by reliance people. This no most of time gets busy and when it become free no one picks this phone. I think reliance is making so much of money and don’t want new customer to be added in reliance, even when customer is approaching itself. You people are spoiling the name of reliance With best regards, Ajay [protected] Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 6 Comments | |
Comments
the service of reliance broadband is very poor.i have complaining for last 15 days but there is no action on complain till date.i am totally unsatisfied by this type of service.this type of service will effect the goodwill of reliance.
I completely agree.. even after this pathetic service they call themselves India's Best ISP, what the [censored] ?
Reliance Broadband — Negligence towards customer
This is venkatesh from Bangalore,after experiencing lot of troubles, frustration, and irritation with the Reliance Broadband services,i was fed up and feel writing the complaints.*I was told that there is Broadband connectivity through wire line cable in my locality i.e., Doddenekkundi (Marathalli,Bangalore-560 037) by Reliance Sales Executive and assured that within 7 working days you will be able to access internet and thus paid installation fee of Rs 500/-
*But the Service i was expected and the service which is not yet delivered yet made up with a mess, almost 4 weeks passed, but there is no response either from the sales executive nor from the Customer Care.
* i want sue a case on Reliance broadband on this issue, the issue was not just about the amount Rs 500/- i paid but for my time,effort, afforded to get it and more they have over promised and under delivered.
Broadband — Negligence
Respected Sir,This is inform that I am using MTNL Broadband from the last month and I had always faced connection problems . It was in the last month, the internet service worked only for 10 days.Despite several complaints to the MTNL authorities nothing was done, even if started it only lasted for 30 mons and the line went dead.
I was charged niternet fees for the full month,when I requested for adjustments ,it was not done and also due to the connection issues ,I faced heavey loss in my business which I run through internet.The speed as promised, is very slow .
I would request you to do the needful and take action against the concerned staff responsible for service.
Hi Reliance Broadband,
Subject: Technical Team of Coimbatore is responsible for my termination of Reliance Broadband although I like Reliance broadband the most
I am a subscriber of Reliance Broadband, for the broadband connection (Reliance Broadband Service User ID :[protected] from Coimbatore, Tamil Nadu. I always love to use the reliance Broadband services as they are really excellent and cost effective but only that your good reputation is being spoiled by Technical Team of Reliance Broadband Coimbatore. I write this letter to get your attention regarding the bad service and false claims of the Technical Team of Coimbatore. Since July 18th 2012 my broadband connection is not working due to ADSL Problem, I immediately called the customer care and made a complaint regarding the issue (complaint no –[protected] with the customer care executive promising me that the issue would be resolved within 24 hours. With the expiration of more than 24 hours (36 hours to be exact), I found that my problem is not resolved while the worst part is not any of the executive of technical ever made contact with me regarding this. When I called again and asked the customer care executive regarding the status of my complaint, he replied me that the complaint has been resolved by the technical team “as they had came to my home and resolved in person which is never happened and of course, a blatant lie as well. I repeatedly making complaints in a daily fashion since July 18th ( complaint Numbers[protected],[protected],[protected],[protected],[protected], as my problem is never resolved, moreover the worst part is that the Technical Team of Coimbatore is repeatedly closing the complaints claiming that they had resolved the issue in person (Even they never called me). So since July 18th to today, I am not using the internet service but instead even I cannot book for a Bill Wavier as they claim all the issues are solved within the time frame, only the issues which are not resolved within 3 working days are eligible for Bill Wavier. How sickening, because of the false claims of the Technical team of Coimbatore, I am frustrated and made a termination request on today ( Termination Request No –[protected] with the worst part the termination process would take at least 15 days which makes me to pay the bill for already not working internet of 7 days + 15 days amount. I am very sad. Technical Team of Coimbatore is responsible for my termination of Reliance Broadband although I like Reliance broadband the most.
Please take action against technical team of Coimbatore over false claims, and also help me get Bill Wavier since July 18th to the date of connection termination.
Thank you,
Yours truly,
James Ranjith Kumar R,
Internet Service User ID :[protected]
Subject: Technical Team of Coimbatore is responsible for my termination of Reliance Broadband although I like Reliance broadband the most
I am a subscriber of Reliance Broadband, for the broadband connection (Reliance Broadband Service User ID :[protected] from Coimbatore, Tamil Nadu. I always love to use the reliance Broadband services as they are really excellent and cost effective but only that your good reputation is being spoiled by Technical Team of Reliance Broadband Coimbatore. I write this letter to get your attention regarding the bad service and false claims of the Technical Team of Coimbatore. Since July 18th 2012 my broadband connection is not working due to ADSL Problem, I immediately called the customer care and made a complaint regarding the issue (complaint no –[protected] with the customer care executive promising me that the issue would be resolved within 24 hours. With the expiration of more than 24 hours (36 hours to be exact), I found that my problem is not resolved while the worst part is not any of the executive of technical ever made contact with me regarding this. When I called again and asked the customer care executive regarding the status of my complaint, he replied me that the complaint has been resolved by the technical team “as they had came to my home and resolved in person which is never happened and of course, a blatant lie as well. I repeatedly making complaints in a daily fashion since July 18th ( complaint Numbers[protected],[protected],[protected],[protected],[protected], as my problem is never resolved, moreover the worst part is that the Technical Team of Coimbatore is repeatedly closing the complaints claiming that they had resolved the issue in person (Even they never called me). So since July 18th to today, I am not using the internet service but instead even I cannot book for a Bill Wavier as they claim all the issues are solved within the time frame, only the issues which are not resolved within 3 working days are eligible for Bill Wavier. How sickening, because of the false claims of the Technical team of Coimbatore, I am frustrated and made a termination request on today ( Termination Request No –[protected] with the worst part the termination process would take at least 15 days which makes me to pay the bill for already not working internet of 7 days + 15 days amount. I am very sad. Technical Team of Coimbatore is responsible for my termination of Reliance Broadband although I like Reliance broadband the most.
Please take action against technical team of Coimbatore over false claims, and also help me get Bill Wavier since July 18th to the date of connection termination.
Thank you,
Yours truly,
James Ranjith Kumar R,
Internet Service User ID :[protected]
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Reliance Broadband — Negligency in handling customer complaints
Negligency in handling customer complaints... customer service is careless and incompetative...poor cummunication skills.I wonder what has happend to Reliance's quality standards!!!!
IT IS PATHETIC!!!