Reliance Broadband — Worst customer care service

 
448 Reviews
India
 Shravan Kumar
I was applied for Reliance Broadband connection 25/10/2009 . I cleared all my documents However, your people after their commitment to install the connection by 27/10/2009, failed to do so. They don’t pick up my phone or call back, i want to Reliance office Secunderabad i check there backend my application was not summited the given receipt no [protected], Executive used my amount for personal, Executive name Kiran [protected] office people the given me Executive boss number [protected] Ramakrishna he told that Executive taken ur amount his in outstation wen he come i will send u. till date i didn't rev that boss telling me iam send u money but his also don't pickup my call, make horrible excuses I can't understand how its possible with a company like Reliance. I am disappointed not because that they have not got my connection but they have constantly failed to keep their words and have been missing their dates.(Everyday they will assure me that their come give me my amount . However, nobody comes and the guy replies with a stupid excuse).
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YES..............IAM FACING THE SAME PROBLEM.......THEY ASKED ME TO PAY THE RELIANCE BILL ON 10TH OF JANUARY.......I PAID THE NEXT DAY ON 11 TH OF JANUARY I CAN LOGGIN INTO RELIANCE BRODBAND WEB PAGE..........I CALLED MORE THAN 30 TIMES......TODAY IS 16TH.........AND EVERY TIME I CALL THEM THEY R JUST KEEP ON SAYING........WE HAVE SEND A MAIL TO OUR TECHNICAL DEPARTMENT ON A HIGH PROIORITY BASIS........AND UR PROBLEM IS SLOLVED AS SOON AS POSSIBLE.......AND THEY TOO MY 2 ALTERNARIVE NOS........THEY SAID THAT THEY GONNA CALL ME.......I DIDNT RECIEVE A SINGLE CALL FRM THEM......I FELLING SICK OF CALLING THEM.......NOW IAM POSTING THIS COMPLAINT FRM A CAFE.......TILL NOW THERE IS A SAME ANS WE WILL SOLVE UR PROBLEM AS SONN AS POSSIBLE......I TYHINK FOR THEM SOON MEANS MORE THAN A WEEK........I DONNO TILL HOW MANY DAYS THEY WILL TAKE TO SOLVE MY PROBLEM

Reliance — Reliance Broadband

Guys, Do not opt for Reliance Broadband services these guys are cheats they install services in a month and then when it goes down , you won't even get service forget about other things since reliance does not have a toll free compliant number the customer care will frustrate you with lots of bill just to know about your complaint status.
These people are playing with customers like anything , i talked to around 15 executives in customer care and everytime they gave me a new reason for down time in services in the end i had to tell them , that i will go to consumer forum, believe me these guys are so shameless one of them also followed to suggest me to disconnect.
I paid a 3000/- bill for something which did not work for a month now, i have now asked them to terminate the connection.
they are not afraid of anything.
DO NOT OPT FOR RELIANCE BROADNET SERVICES,- that my sincere suggestion
Wake Up! Wake Up!
[protected][protected]
I have taken Reliance Broadband customer and taken the connection or 3rd september.The connection went fine for 15 days or so.Then started the problem.Everynow and then the service will be down.Then for past 15 days there had been no connection.The best part is that the costumer care is the worst of all the other services.
They are just a bunch of monkey who have been given a mic to speak to the customer.I[censored] file a complaint also they give u a very good assurance that this will be resolved withing 24 hrs but that 24 soon turns out to be 240 hrs or sometimes might turn to be 240 days when you ask them for downtime credits also these will not listen.
When u dont have have full technical staff to support all over india then u should shut down the business and continue services where u have staffs to support.Every now and then there will be the same problem and a guy sitting in pune will just say ur complaint has been sent to the field guy and it will be resolved by today or tommorow and that today or tommorow will never come.
So this is high time for the big guys sitting in mumbai to wake up and think about this otherwise the whole of reliance broadband wimax services is going to be wiped out in the country.Already many guys who had taken reliance broadband wimax connection have started switching to other broadband services.

Reliance Broadband — No Internet Connection

I applied for a broadband connection from reliance broadband through Door to door customer care Executive. first time when he came to my house, he said that they won't charge any amount for installation n also for modem (free of charge) he said that installation process will take around 10-12 days. But from second day on-words he called me n said " sir vo scheme khatam ho gai hai apko 500 Rs dene padenge nahi to process nahi hoga", that time i needed net connection so i gave him a cheque of Rs5oo. After having that cheque they never called me for another 20 days.... somehow i managed executive's no. n i called him, than he said to me "kutch problem ho gai hai cable nahi dal rahi hai apka amount refund ho jayega". After that its been 3 MONTHS n i haven't received either any refund or any net connection. After fed-up of there false promises i called reliance customer care in mumbai, then he gave me delhi's CCE no. n her name (Heena). but i tried a lot on that no. n nobody picks that one..,
I just want ppl to know how risky n feel cheated to have a service through executives who come to ur door n make false promises.
N i m also disappointed from reliance. i won't be able to hve any service from Reliance in my near future n also recommend my known one that not to go for any reliance service.
Thanks

Reliance Broadband — Most horrible Service I have seen in my life

I have taken Reiance broadband for no use its not working since three months and whenever i complain in customer service they take a complain and give some complain number which is good for nothing they close my request by own. i dont know why

even now after three months no one come to me.
Since i m using broadband service from Reliance Communication from past four months, i m facing frequent problem of losing network. Most of the time it takes 2-3 days to recover. Recently, when my network connection has lost, it has took ten days to solve this problem. From first day i.e from 17-jan-2008 i am pursuing about this problem with R-Care, and each time R-Care said that they are forwarding my complaint to higher priority to their technical group. But it seems that there is no control on their technical group.
At last on 25-jan-2008 my network restarted again.
Very thanks to R-Care and group for taking care of their customers.

Reliance Broadband — Continious Disconnection,Poor Network speed and Poor Custmer service

Iam Reliance Broadband Internet Cosumer, before taking the connection they promised 25KB/sec download, but iam getting 8 or 9KB/sec.
One more problem is Continious disconnection/breakdown of network.
For this they are charing 450 + 50 per landline. But they are not providing any Bill for this amount.

Even if i give complaint on this no one is responding, i got connection after 10days, upto now i didn't get my account number or Subscriber ID, even i give complaints regarding this several time no one responded.
I HAVE MYSELF TRIED TO LODGE A COMPLAINT AS THE BROADBAND CONNECTION IS NOT WORKING FOR PAST ALMOST 15 DAYS . THE CALL CENTRE EXECUTIVE ARE TO SAY THE LEAST UNTRAINED AND EXPECT TO MOUTH PLATITUDES LIKE WELCOME TO RELIANCE AND PLEASE WAIT OR WE HAVE REFERRED THE COMPLAINT TO OUR TECHNICAL DEPT NOTHING HAS BEEN DONE FOR OVER 15 DAYS.

ON 29 TH MORNING I WAS TOLD THAT THE COMPLAINT HAS BEEN RECTIFIED AND THEY MENTIONED MY CELL NO ( WHICH MUST BE IN THEIR DATA BANK) AND SAID THAT A LADY (TAKING MY NAME) CONFIRMED THAT THE COMPLAINT HAS BEEN RECTIFIED.

SO IN ADDITION TO THIRD RATE SERVICE THESE ARE BLATANTLY TELLING LIES.

HATS OFF TO INDIA RIDING TO 21 ST CENTURY ON SUCH A THIRD RATE SERVICE.

USHAGUPTA
CONNECTION NO[protected]
COMPLAINT NOS 64507097 ON 25/2
COMPLAINT NOS 64608565 ON 28/2
COMPLAINT NOS64668598 ON 29/2
COMPLAINT ON 1/3/2008 .THEY REFUSED TO GIVE A NO.
Worst customer care service
Since i m using broadband service from Reliance Communication from past 1 year, i m facing frequent problem of losing network. Most of the time it takes 4-5 days to recover. Recently, when my network connection has lost, it has not solve this problem. From first day i.e from 14-March-2008 i am pursuing about this problem with R-Care, and each time R-Care said that they are forwarding my complaint to higher priority to their technical team but this problem not solve till date.

Reliance Broadband — Reliance Broadband Frequent Disconnection + Worst Customer Care Service

Hi,

My Customer ID =[protected]

I am a member of Reliance Broadband Service for more then a year. I am having Frequent Disconnection problems with my connection from last 15 days. (March 7th 2008)

I called Customer Care 20 times and registered almost 10 complints so far. I have even talked to Floor Manager 4 Times so far. My complaints is not solved yet. I asked them to transfer my call to someone above floor manager level but they said NO.

They have closed all my complaints before even confirming with me. I am filing new complaint each day, and no one even care to responce to my complaint.

My Internet get dissconnected every 15 min or 45 min. This company sux when it comes to customer care. They call you even before due date and ask to pay bills on time but when it comes to customer care, well they just don't care about their customers.

I pay around 1100/- Rupees for 300 KBPS unlimited line.

Is there any way to reach high level officers at Reliance Broadband so that they can look in to my complaint?

Thank You,

By the way I DO NOT recommend Reliance Broadband. Please try some other company and save yourself time and money.

Thanks,

Sachin Mahajan
Pune
i wanna make the reliance broad band so if what i have to do
i have no contact number for this
i[censored] can help me pls give the contact no
m from Chandigarh

Reliance Broadband — no responce from the reliance backend team

dear sir,
I have complaint for the non connection of internet on 18 march i have compliant but still 28 march i have not received any mail or phone call from from the team, no responce from the customer care, I am callling daily to the customer care twice a day but their is no responce from the customer care
My id is[protected]
My Complaint number is 64054300

Reliance Broadband — Termination of connection

I gave a termination request on 27th Feb 2008, They updated in there database saying they have contacted me and i am happy with the serive and closed. If i m happy how come i will raise termination request?

Till now no one called and what can i do for this?

reliance broadband & telephone — not working from three days

userid[protected]
505, vasanth nagar colony, kukatpally, hyderabad-72
reliance broadnet is not working from three days.

Reliance Broadband — broadband not connect

my user id is[protected]. in Modem all lights are ON. But not blinking.
My user id:[protected]
From the month of march net is not coming.
After several requests the issue was unresolved.
On Date 18th April I put a - requst no[protected] to terminate the brodband service.
There is no progress but still I am getting bills for every month.


Please process the request.
Thanks
Prasanta kumar muduli

reliance broadband and reliance landline — land line not working broadband two three days working than few days not working

it is new connection applied last month
in ahmedabad there is no proper telephone numbers or outlet to register your complain
you dial 30337777 from bsnl it says number doesnot exist
you dial toll free from bsln[protected] reply service not avaliable
dailed cordinator phone number in ahmedabad
[protected] and[protected] either no reply or the pick up phone and bang means without any reply they disconnect phone means you fade up calling them because every time charges occur
without reply
i dont understand how can relinece communication claim best service provider
people should reconsidser twice before go for their services
I took up the Reliance Wi-max connection with 600 kpbs speed and a monthly bill of 1799+ tax on the 31st of May and on 4 th of June the line went dead.

Inspite of the charges that they have, there is not a single person to attend to a complaint. The phones 30337777 or [protected] dont seem to be a working number . So I was left with the franchisee's ph for contact and they offered to rectify the fault in 72 hours.( ie. more time than what i have spent with this provider)

Their site where an online complaint can be booked can only be opened through their connection and with the user name and password, so how can some one register a complaint when they are cut off like me

Now I am left at the mercy of the franchisee to tell me a way of canceling this connection...

Reliance Broadband — Installation delay ,website not working

Hi i have just switched to relience broadband but the company guys did the cable work and left, saying they will return in 2 days, now 4 days passed and they have not given me a call and the executive who got me the connection is not taking me call since 2 days, i went to their website but i got server error, so their own website is not working, the executive's name is asad and he works for relience, he had got me the relience connection.i always thought that relience services are good but i guess i might be wrong here.
i purchased reliance netconnect modem just 10 day, it hardly opens any site.n if opens open after 15 to 20 min.please do something.im having black data card modem.company officials say they know that this modem is not good.please do something.

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    Customer satisfaction rating
    43%
    Complaints
    18497
    Pending
    3836
    Resolved
    6885
    phone
    +91 22 3037 3333
    +91 22 3038 3333
    +91 22 3033 3333
    location
    A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
    Reliance Broadband - Worst customer care service