Reliance Broadband — 8 Complaints regarding Inernet in 12 days, but still no permanent resolution.

Reliance Broadband — 8 Complaints regarding Inernet in 12 days, but still no permanent resolution.

S Sunil Valecha from Mumbai, Maharashtra

Hi ! My name is Sunil valecha from Ahmedabad. I have Reliance broadband connection since last 3 years. In the last 12 days, there were several complaints about the reliance internet service. Like some times, no connection, sometimes no speed and more. I have registered around 10 complaints with there customer care through phone , email & IVR. The problem gets resolved but for one or two days and then again new problem. Every time I register a complaint they give the time of 24 hours and like this my business is much affected. Now I have decided to change my Internet service provider, Hope they cancel my account on time, so that there is no more problem from them. Right now also my internet connection is completely down. I request you to please forward my complaint to the higher authorities in Reliance so that they can at least provide me the reversal of monthly charges for last 15 days. The complaint numbers are as below : [protected] dated 21/12/09 [protected] dated 22/12/09 [protected] dated 23/12/09 IVR [protected] dated 23/12/09 IVR [protected] dated 26/12/09 IVR [protected] dated 30/12/09 IVR [protected] dated 02/01/2010 IVR [protected] dated 03/01/2010 I hope to get the positive resolution with the help of https://www.consumercomplaints.in Sunil. Was this information helpful? No (0) Yes (0)

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pureheart3237

from Mumbai, Maharashtra

needless to say, the WORST BB connection i hv ever used, useless customer service who dont know what they talk about, i have this connection for 2 months & have gone down for more than 5 times in last 8 days. The funny & ironical part is that when you lodge a complaint, you are given a complaint number & a time frame of 24 hours, you wait for 24 hours, no one turns up, no calls, you enquire again, just to know that the complaint has been closed (& please dont expect any explaination, bcoz u wont get any)...Reliance is getting into every market, without realising that being an ISP is nothing like running a grocery shop, the whole approach is crap, i wish if i could have Airtel coverage in my area, had a connection for 3 years & BB was off only for once, thats too got fixed within 24 hours.