Reliance Broadband — Gooons in company

From :- Dr. Anil K Thakur 20th Feb’2010 12:21 am
Correspondence Address:-
112- C DDA Red MIG Flats,
Rajouri Garden, New Delhi-27.

E Mail- [protected]@sify.com
Mobile: [protected]. MAY YOU PLEASE CALL AFTER 5:00 PM ANYDAY
Subject:- Everdeclining customer care in Reliance along with threatening behaviours of officials of Reliance as if Goons and Goondas are an logo for that.
Kind attention Anil Ambani and other group of directors of Reliance Telecommunications.
And Trai: Govt officials helping them, CC Chief C Dash,Nodal Officer Delhi Circle and Appellate authority as per web site of rcom.

Sir,
With deep regrets and fear I am submitting following complaints to as all above included in subject that:-
1. As per my previous details and complaints as per details below
2. Amrit 8 13pm[protected]th jan 2010
3. Roshan supervisors 26th jan 2010 8 25pm
4. Virendeera[protected]rd jan 2010
5. That on [protected] from this number today 30th jan I received a call from Ms. Shakeena and replies were not satisfactory
6. That some of complaints numbers and name of officials I could remember is as follows
23rd Jan Virendera CC No.[protected]
[protected]
26th Jan[protected]
[protected]

Besides the fast that I was continuously trying to contact Reliance Customer Care Officials I am still to find appropriate solution about the speed of my data card though a blunt reply by one of your officials that nothing can be done to change your pplan or refund your money and that whatsoever I am getting has to be tolerated.
TO MY SURPRISE WHEN THE ABOVE SAID CONNECTION WAS UPGRADED BY HELP OF MR. C. DASS/DASH WHO SENT AN EXECUTIVE MR. ASHWYN GUPTA BOTH NUMBERS ARE [protected] AND [protected] RESPECTIVELY OF WHICH MR. ASHWYN GUPTA DID COME TO MY HOME AND UPGRADED THE NEW HARDWRE AND PROMISED THAT THE SAMEW WILL WORK ATLEAST AS YOUR PREVIOUS 1X DATA CARD WAS DOING.
BUT TO MY SURPRISE AS ALREADY BEEN TOLD TO THE CONCERNED OFFICIALS AS ABOVE THE SPEED WAS FAR LESS THEN EVN PREVIOUSLY 1X SPEED WHAT TO SAY OF 3.1 MBPS SPEED AND THAT MR. ASHWYN GUPTA DID PROVIDE ME HIS MOBILE TO CONTACT HIM EVEN ANY TIME COZ I AM A DOCTOR BY PROFESSION AND FOR SAFETY PROFILE OF MY PATIENTS I MAY BE NEEDING THE HIGH SPEED CONNCETION AT ANY GIVEN TIME . BUT TO MY SURPRISE WHEN I CALLED MR. ASHWYN GUPTA ON HIS PHONE ON12TH FEB 2010 AT AROUND 12:05AM HE BEHAVED SO RUDELY AND SAID IN HINDI “ JO KUCH BHI TU MERA UKHAD SAKTA HAI UKHAD LE” AND IF YOU WANT YOU MAY CONTACT MR. ANIL AMBANI AND THREATENED ME OF DIRE CONSEQUENCES”. APPLAUD TO RELIANCE FOR KEEPING SUCH GOONS IN THEIR COMPANY WHO ARE AT THEIER OPEN END TO THREATEN WITH DIRE CONSEQUENCES..
7.That evn after this despite repweated complaints no satisfactory resolution has been given to me and I have to work with too slow speed. And my request to reshift my this changed connection to previous 1x was straight away decline by some Ms sharmila john .
8. That every time the different officials are responding to my complaints making me to believe that how different people can be involved in one case.
9. That the threatening call by Mr. Ashwyn Gupta is still a cause of concern to me and my family and that with this you issue me an complaint number on the basis of which I can lodge FIR and ask for security by local police authorities.
10. That me and my family have stopped going outside after getting such threatening call from your officials and it wouyld be entirely on reliance official if something happens to me or my family. The same I am forwarding to Delhi Police for necessary information and necessary action.
10. I am trying to get access to Mr. anil Ambani and as soon as I get him I think the things would be favourable.
11. That since last weak I am getting missed calls from various numbers which again is hampering my daily life.
12. That despite the fact that my every mail is forwarded to nodal officer, appellate authority and police officials none has been done so far nor I was been told if the official who has threatening me is under control or not.
13. That despite the fact that so much negative publicity has been gained by Reliance eg I placed in many blogs and complaints forums of India Its amazing that I have notgot any satisfactory response till now.
14. This is for the last time I am asking Reliance officials to help me come through
A) Mental trauma as per threatening calls of MR ashwyn gupta
B) That if any resolution can be given to me may be terminating of this hardware with restoration of previous connection and refundind my upgradation money.
I hope a positive and legal and protective response from officials of Realince if they have done something enough or else I have to seek help of Delhi Police to overcome threatening call by Mr Ashwyn Gupta.
15. that no favourable response is from CC chief Delhi Mr C Dass/Dash who promised me better outcome. If he is not able top handle these type of situations please recommend some other officials whom I can respond , meet and put my grievences all together.
16. Today also when I called
16.
Last but not the least Any consequences arising og these repeated unsolved complaints only Reliance Telecommunication will be responsible.
Hoping an assuring response at least for threatening call by Mr Ashwyn Gupta I requyest to take this matte as high priority before any unseen dmage is done to me or my family.
Thanks and regards
Dr Anil thakur