[Resolved]  Reliance Broadband+ — Frequent disconnection while browsing

I advice all please go consumer forum and file case against reliance
Consumer forum NO is [protected]
Market yard gul tekri pune

i have filed case against Reliance

The procedure for filing a complaint is very simple. It can be made on a piece of paper with the necessary particulars.

There is no fee for filing a complaint before the District Forum, the State Commission or the National Commission. (A stamp paper is also not required). There should be 3 to 5 copies of the complaint on plain paper

The complainant or his authorized agent can present the complaint in person
The complaint can be sent by post to the appropriate Forum / Commission
A complaint should contain the following information:-

(a) the name, description and the address of the complainant
(b) the name, description and address of the opposite party or parties, as the case may be, as far as they can be ascertained
(c) The facts relating to complaint and when and where it arose
(d) Documents, if any, in support of the allegations contained in the complaint
(e) The relief which the complainant is seeking
The complaint should be signed by the complainant or his authorized agent
The complaint is to be filed within two years from the date on which cause of action has arisen


Application Format :-(Create 6 copy, and give three blank file)
[protected][protected][protected][protected][protected]-----

Before The Honorable Judge District Consumer Dispute Redresses Forum Pune at Pune


Complaint No PDF/





Name: ABC
Age : 32
Address: XXXXX
XXXXX ----Complainant


VS

Name: Reliance net connect +
Age
Address:Reliance Communications Ltd.,
Business Head Quarters,
Dhirubhai Ambani Knowledge City,
Thane-Belapur Road, Kopar Khairane, Navi Mumbai – 400709 -- Opponent
Call: *355 / 30335555 /[protected]
Netconnect.[protected]@relianceada.com,
Datacard.[protected]@relianceada.com







INDEX

Sr No Particular Page No
1 Complaint 2, 3 and 4
2 Affidavit 5, 6, 7
3



Complainant Sign











Complaint Format

Before The Honorable Judge District Consumer Dispute Redresses Forum Pune at Pune

Name: abc
Age : 32
Address: XXXX
XXXX ----Complainant


VS

Name: Reliance net connect +
Age
Address:Reliance Communications Ltd.,
Business Head Quarters,
Dhirubhai Ambani Knowledge City,
Thane-Belapur Road, Kopar Khairane, Navi Mumbai – 400709 -- Opponent
Call: *355 / 30335555 /[protected]
Netconnect.[protected]@relianceada.com,
Datacard.[protected]@relianceada.com



To
Hon'ble President and
Members of District Forum
Pune Maharashtra
May it please your honours:

This complaint petition is being filed on behalf of Mr. XXX, referred hereafter as Complainant, and is as follows:
1.0 That this complaint Petition is being filed under Sec.
2 (1)(b)(i) of the Consumer Protection Act.
2.0 That the opposite party is a Reliance Net Connect, engaged in the business of
Internet Service provider.
(Narration of the incident)
This is complaining about the Reliance NetConnect not working. I have purchased Reliance Net connect Broadband+ connection on two month back However after few days o[censored]sage I found that I am not getting proper speed.

They claim that the speed we will get that up to 256 KBPS, So I bought their equipment with Rs.1200/-, After using for 3-4 days I found that I was not getting adequate speed.
The average speed currently I am getting 0.0 to 0.0 Mbps and not able to open any web page.
Issue:
My Net Connect is stop working since 16 September while I connect it will give me speed down load 0 and Upload 0
I put a complaint to customer care of Reliance net connect,
I have called many time to reliance and got response till November 2011 problem wont resolve and I have to wait till November 2011 and pay my bill continues while I am not using it
I have asked reliance that I don't want to use their service and I want my money back by returning the Equipment (That costs Rs.1200/-) but they told me 1200 is not refundable, now it’s your device you can keep with you.



Reliance Details in customer care
Name: XXX
Data Card ID: XXX
Problem Ticket No : XXX
My Plan : BrdBnd8GDy15GNnight500(23 GB( 8GB &15GB Night) -500 rs
Network Complain Ticket no: XXX

Charges Complain Ticket no: XXX

Area : Kalyani nagar Pune ( Network issue with reliance )










PRAYER
In view of the submissions contained in the preceding paragraphs, the complainant most respectfully prays to the Hon'ble Forum to direct the Opposite Party to:

(a) pay the money back of, Rs 1200 for device ..., along ;
(b) pay a sum of Rs. 10, 000/- towards the physical strain and mental agony suffered by the complainant and his worked get impacted (compensation) ; and
(c) pay a sum of Rs. 1, 000/- towards cost of this petition (Cost);
For which act of kindness, the complainant shall, as is duty bound, ever pray.

Signature
ABVC Complainant



Before The Honorable Judge District Consumer Dispute Redresses Forum at Pune


Complaint No PDF/




Name: ABC
Age : 32
Address: XXX
XXX ----Complainant


VS

Name: Reliance net connect +
Age
Address:Reliance Communications Ltd.,
Business Head Quarters,
Dhirubhai Ambani Knowledge City,
Thane-Belapur Road, Kopar Khairane, Navi Mumbai – 400709 -- Opponent
Call: *355 / 30335555 /[protected]
Netconnect.[protected]@relianceada.com,
Datacard.[protected]@relianceada.com

AFFIDAVIT
I Mr /Mrs Name _______________________________Age_____________________, Address, ________________________________________________________________ _______________________________________________________________________ The Complaint herein above solemnly statue as under


To
Hon'ble President and
Members of District Forum
Pune Maharashtra
May it please your honours:

This complaint petition is being filed on behalf of Mr. XXXX, referred hereafter as Complainant, and is as follows:
1.0 That this complaint Petition is being filed under Sec.
2 (1)(b)(i) of the Consumer Protection Act.
2.0 That the opposite party is a Reliance Net Connect, engaged in the business of
Internet Service provider.
(Narration of the incident)
This is complaining about the Reliance NetConnect not working. I have purchased Reliance Net connect Broadband+ connection on two month back However after few days o[censored]sage I found that I am not getting proper speed.

They claim that the speed we will get that up to 256 KBPS, So I bought their equipment with Rs.1200/-, After using for 3-4 days I found that I was not getting adequate speed.
The average speed currently I am getting 0.0 to 0.0 Mbps and not able to open any web page.
Issue:
My Net Connect is stop working since 16 September while I connect it will give me speed down load 0 and Upload 0
I put a complaint to customer care of Reliance net connect,
I have called many time to reliance and got response till November 2011 problem wont resolve and I have to wait till November 2011 and pay my bill continues while I am not using it
I have asked reliance that I don't want to use their service and I want my money back by returning the Equipment (That costs Rs.1200/-) but they told me 1200 is not refundable, now it’s your device you can keep with you.
Reliance Details in customer care
Name: ABC
Data Card ID: XXX
Problem Ticket No : XXX
My Plan : BrdBnd8GDy15GNnight500(23 GB( 8GB &15GB Night) -500 rs
Network Complain Ticket no: XXX

Charges Complain Ticket no: XXX

Area : Kalyani nagar Pune ( Network issue with reliance )

In view of the submissions contained in the preceding paragraphs, the complainant most respectfully prays to the Hon'ble Forum to direct the Opposite Party to:

(a) pay the money back of, Rs 1200 for device ..., along ;
(b) pay a sum of Rs. 10, 000/- towards the physical strain and mental agony suffered by the complainant and his worked get impacted (compensation) ; and
(c) pay a sum of Rs. 1, 000/- towards cost of this petition (Cost);
For which act of kindness, the complainant shall, as is duty bound, ever pray.



Verification

I Mr /Mrs Name _______________________________Age_____________________, Address, ________________________________________________________________ _______________________________________________________________________
The Complaint herein above solemnly state that whatever status above is true and correct to the best of my knowledge information and belief
Sign of This _________ Day of __________Month and ______ Year

I know the Affiant Affiant Sign






regards,
Vaquar