[Resolved] Reliance Broadband — Fed Up With Reliance Services. | |
User Id[protected] I have been in touch for 4 months with Nishu Mam at the local reliance broadband Office in Industrial Area Chandigarh. I had a prepaid connection runing for several months. I got it changed to Post Paid and in the first bill i received that is on[protected] i saw Rs 500 extra as One Time Installation charges for a connection that was already up and running. I brought it to the notice of the concerned industrial area chandigarh office but to no effect. They accepted that the charges were wrong and they commited me that the charges Rs 500 will be waived off in he next bill. Since then till date every month they cut down my services and force me to pay the extra Rs 500 with a commitment that it will be waived off in the next bill. Even now my services are not active due to the same issue. I would like to convey that if the company is not able to provide the fair services and want to mint money from the customers like this then they dont have a long future in the market Helpless Customer Kapil Khaneja Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 9 Comments | |
Comments
I forgot to mention my User ID i.e.[protected]
I dont think anybody will listen to you man. It Jungle raj they have created
Reliance Broadband has not treated me gud as well
I too have similar experience with Reliance Broadband "Disservice". Here is the entire scenario:
1. At being persistently approached by a representative of one of Reliance franchisees in Chandigarh, I got a Broadband Connection and Fixed Line Phone installed at my residence on the 30th April, 2008; under 75 Kbps/400 Rs. Broadband Unlimited Plan.
2. Since there was problem of outage and slow Internet speed, I filed a complaint online through the Feedback Form, but the problem persisted.
3. I opted to go in for a switch over of Plan, for which I got my request registered (No.67909965 dated[protected]. The Plan was changed to 4 GB-PLAN 750 with effect from[protected].
4. However, there was no connectivity for long hours and also the Internet speed was not upto the mark. I got my complaint noted vide No.68272727 on[protected].
5. But since the problem persisted, I got my request for Termination of the Connection registered on the 9th May, 2008 (vide No.[protected].
6. However, nobody bothered to collect the equipment. It was only after having spoken to a couple of representatives (on Phone No.3031732: Mr. Mohinder on[protected] and Ms. Anita on[protected] that a person Mr. Pardeep Kumar came to my residence for collecting the Modem and Telephone Set on[protected].
7. Meanwhile, I had received a Bill (No.[protected] dated[protected] for the payment of Rs.313.71 (after deduction of the installation charges of Rs.500).
8. However, when a representative of the firm (one Mr. Gupta) rang me up on[protected] regarding the payment of the outstanding amount of the bill, I explained to him regarding poor connectivity and extremely slow Internet speed during the 7 days I was able to use the Broadband, and moreover the connection had since been got terminated, he told me that it would be alright if I paid Rs.213 on pro-rata basis. Since I found it to be a reasonable settlement, I paid the amount to the collection boy sent to my place for the purpose.
9. I thought that the issue was resolved for good. But I was taken aback on receiving another Bill (No.[protected] dated[protected] for Rs.228.44 on pro-rata basis. Since the Termination was effective from 09-05.2008, I find that charging of any amount beyond that date is not appropriate. I have been receiving calls about the payment of the said sum, but due to the unreasonableness of the case, I have not paid this amount.
10. I wonder if some senior Nodal Officer will care to intervene in the matter to resolve the issue once for all so that I am saved from undue harassment and mental agony.
1. At being persistently approached by a representative of one of Reliance franchisees in Chandigarh, I got a Broadband Connection and Fixed Line Phone installed at my residence on the 30th April, 2008; under 75 Kbps/400 Rs. Broadband Unlimited Plan.
2. Since there was problem of outage and slow Internet speed, I filed a complaint online through the Feedback Form, but the problem persisted.
3. I opted to go in for a switch over of Plan, for which I got my request registered (No.67909965 dated[protected]. The Plan was changed to 4 GB-PLAN 750 with effect from[protected].
4. However, there was no connectivity for long hours and also the Internet speed was not upto the mark. I got my complaint noted vide No.68272727 on[protected].
5. But since the problem persisted, I got my request for Termination of the Connection registered on the 9th May, 2008 (vide No.[protected].
6. However, nobody bothered to collect the equipment. It was only after having spoken to a couple of representatives (on Phone No.3031732: Mr. Mohinder on[protected] and Ms. Anita on[protected] that a person Mr. Pardeep Kumar came to my residence for collecting the Modem and Telephone Set on[protected].
7. Meanwhile, I had received a Bill (No.[protected] dated[protected] for the payment of Rs.313.71 (after deduction of the installation charges of Rs.500).
8. However, when a representative of the firm (one Mr. Gupta) rang me up on[protected] regarding the payment of the outstanding amount of the bill, I explained to him regarding poor connectivity and extremely slow Internet speed during the 7 days I was able to use the Broadband, and moreover the connection had since been got terminated, he told me that it would be alright if I paid Rs.213 on pro-rata basis. Since I found it to be a reasonable settlement, I paid the amount to the collection boy sent to my place for the purpose.
9. I thought that the issue was resolved for good. But I was taken aback on receiving another Bill (No.[protected] dated[protected] for Rs.228.44 on pro-rata basis. Since the Termination was effective from 09-05.2008, I find that charging of any amount beyond that date is not appropriate. I have been receiving calls about the payment of the said sum, but due to the unreasonableness of the case, I have not paid this amount.
10. I wonder if some senior Nodal Officer will care to intervene in the matter to resolve the issue once for all so that I am saved from undue harassment and mental agony.
Reliance Broadband — Reliance Broadband Trying To MInt Money
I have been in touch for 4 months with Nishu Mam at the local reliance broadband Office in Industrial Area Chandigarh.I had a prepaid connection runing for several months. I got it changed to Post Paid and in the first bill i received that is on[protected] i saw Rs 500 extra as One Time Installation charges for a connection that was already up and running.
I brought it to the notice of the concerned industrial area chandigarh office but to no effect. They accepted that the charges were wrong and they commited me that the charges Rs 500 will be waived off in he next bill. Since then till date every month they cut down my services and force me to pay the extra Rs 500 with a commitment that it will be waived off in the next bill.
Even now my services are not active due to the same issue.
I would like to convey that if the company is not able to provide the fair services and want to mint money from the customers like this then they dont have a long future in the market
Helpless Customer
Kapil Khaneja
RELIANCE IS THE WORST NETWORK, I EVER EXPERIENCED, THEY MADE PEOPLE TO BECOME SLAVES TO THEIR NETWORK AND SUDDENLY STOPPED THE OFFER
(496)
I have applied for prepaid to post paiD migration 4 days back, they came for verification today abd saying that it will take still two more days!!
IAM IN A PATHETIC CONDITION!!!
(496)
I have applied for prepaid to post paiD migration 4 days back, they came for verification today abd saying that it will take still two more days!!
IAM IN A PATHETIC CONDITION!!!
THIS RELIANCE BROADBAND SERVICE IN CHANDIGARH IS SO POOR THAT I CAN'T DESCRIBE...!!! FROM THE VERY FIRST DAY OF ITS SERVICE, THE PHONE IS DEAD, I TOOK A PLAN OF 300 KBPS BUT SPEED IS FAR LESS THAN THAT...!!! I MADE ENORMOUS CALLS TO THEIR EXECUTIVES, BUT NO BODY CARES TO PICK THE PHONE...!!! AS AFTER 2 MONTHS, I AM STILL IN A DILEMMA WHETHER IT WILL WORK OR NOT. I MUST ADMIT THAT AIRTEL IS FAR BETTER THAN THIS AS I WAS HAVING AIRTEL BROADBAND SERVICE BEFORE. I WAS SATISFIED WITH AIRTEL BROADBAND SERVICE...BUT BY TAKING THIS RELIANCE BROADBAND SERVICE, I FEEL MYSELF GET INTO HOT WATER. I TOOK THIS SERVICE JUST FOR BETTER SERVICES BUT IT IS REALLY WORST...!!! I THINK IT IS ENOUGH FOR BLOWING THE GAFF OF RELIANCE...!!! SHAME SHAME SHAME!!! MOREOVER THEY HAVE SENT ME A BILL TOO OF RUPEES 791/-. I DON'T KNOW WHETHER YOU WILL AGREE WITH ME OR NOT...BUT THIS RELIANCE BROADBAND SERVICE IS REALLY EXCRUCIATING. I REQUEST ALL OF YOU THAT PLEASE DON'T THINK TO INSTALL RELIANCE BROADBAND SERVICE. NEVER EVER THINK OF RELIANCE BROADBAND SERVICE...AS I HAVE EXTREMLY BITTER EXPERIENCE.
REGARDS,
GOLDY
[protected]
REGARDS,
GOLDY
[protected]
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
My advice to you is not to do anything agianst them because they wana earn money with unfair means only. Just pack the modem and throw it in a dustbin. Thats the only alternate.
Another Helpless Customer
Rahul