[Resolved] Reliance Broadband (Communications) — Issue with termination of broadband account (asking for money which is not valid) | |||
I placed my account termination request on 25th Feb 2011 and since then they are so lazy in terminating my account. Only think that matters to them is collecting money and asking me to pay till they terminate my account as per their leisure (1.e. 20th Mar 2011) Why should I pay till 20th mar when my request for termination was for 25th feb 2011. Calls from my end as follows 1. Call for termination (Request number[protected]th Feb 2011 2. Reminder call to customer support - 1st Mar 2011 3. Reminder call to customer support - 2nd Mar 2011 4. Reminder call to customer support - 7th Mar 2011 I am not sure how much more I have to bear, my only mistake being using reliance in my lifetime. Even after sending these mails to Nodal officer and Appellate authority, I just got one response till date from them as below Dear Sir, This is with reference to your issue raised regarding termination of the services for the user ID[protected] We would kike to confirm that the services has been terminated for the above mentioned ID and you are requested to clear the outstanding for the bill dated 11th feb-11 and 11th March-11 Thanks & Regards, Tilak Nodal Escalations Desk Maharashtra & Goa. Now I keep getting mails for payment of dues. Nodal officer mailbox is full and hence mails bouncing back. Appellate authrity never replies. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
I don't believe that. All my numbers are reachable. Others are able to call me, how can you only not call me.
Regards,
Parveen Dang
Regards,
Parveen Dang
I totally DISAGREE with the resolution.
I got a mail from [protected]@relianceada.com on 16th Apr with a new bill.
Here is my response
Ok. I just checked my records. I have paid the bill which was generated in January (11.01.2011).
The dispute is regarding the bill dated 11.02.2011 and all subsequent bills generated. This bill is for usage from[protected] to[protected]. My termination request was on[protected], so in this case why should I pay for the bill which is for usage upto[protected]. I have used intyernet only till[protected]. So the bill must be modified to reflect charges from[protected] to[protected] which will be must less than 1654.50 INR.
I hope I am clear with this now and you will be able to send me correct bill which is only from[protected] to[protected]
Thanks.
[protected]
Regards,
Parveen Dang
I got a mail from [protected]@relianceada.com on 16th Apr with a new bill.
Here is my response
Ok. I just checked my records. I have paid the bill which was generated in January (11.01.2011).
The dispute is regarding the bill dated 11.02.2011 and all subsequent bills generated. This bill is for usage from[protected] to[protected]. My termination request was on[protected], so in this case why should I pay for the bill which is for usage upto[protected]. I have used intyernet only till[protected]. So the bill must be modified to reflect charges from[protected] to[protected] which will be must less than 1654.50 INR.
I hope I am clear with this now and you will be able to send me correct bill which is only from[protected] to[protected]
Thanks.
[protected]
Regards,
Parveen Dang
More update. I received a letter dated 7th April on my postal address asking me to pay outstanding of Rs. 3350.36 INR within 7 days of receipt of letter and any failure on my part will make reliance initiate legal actions including civil and crimnal case against me. It also mentioned to call on[protected] or[protected] to resolve any issues which exist.
I received this letter on 22nd Apr evening. I called on[protected] on 25th Apr and spoke to Mr. Sunil. He told me pending balance as 2000 odd INR. I explained him whole story with my connection termination date and termination request number. He told me that he will speak to concerned people and call me back by 12 noon on 26th Apr.
Its 28th Apr now and I have not received any response.
How can Reliance claim to file a case against me when they are the ones who are at fault for this whole scenario. First they should make sure to resolve my complaint and then send me such notices.
What a unethical and poorly manager company Reliance is. They are not even sure of whats pending from their end, instead they just keep harassing end users.
I received this letter on 22nd Apr evening. I called on[protected] on 25th Apr and spoke to Mr. Sunil. He told me pending balance as 2000 odd INR. I explained him whole story with my connection termination date and termination request number. He told me that he will speak to concerned people and call me back by 12 noon on 26th Apr.
Its 28th Apr now and I have not received any response.
How can Reliance claim to file a case against me when they are the ones who are at fault for this whole scenario. First they should make sure to resolve my complaint and then send me such notices.
What a unethical and poorly manager company Reliance is. They are not even sure of whats pending from their end, instead they just keep harassing end users.
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Can I have an ETA for this resolution.
Regards,
Parveen Dang