[Resolved] Reliance Broadband Data Card — Excess Bill

anil585

from Gurgaon, Haryana

Address:

South West Delhi, Delhi

To whom to it may concern
Reliance broadband data card

Dear Sir/Ma'am,

I am using reliance netconnect data card from last 07 months. My net connect broadband data card number is [protected] and [protected]; I have 02 different plans 1GB per month for no. [protected] and 3 GB per month plan for no.[protected]. if you see my previous bills you see that my usage is normal It's evident from my past bill I get a bill within my limits because I don’t have much use. I purchase these net connections only for traveling purpose.

But due to the lack uses and expensive tariff rates on 20-23 January 2011 I called p the customer care to disconnect the connection, and I also give my address proof with written request to reliance web world Masudpur New vasant kunj Delhi 110037. After few days I received call from your Mumbai Office. the customer care employees offered me a plan monthly rental 400/- which have 5 GB in Day use and 10GB in night use plan for both connections and rs 200 discount on my coming bill. I took this plan, but suddenly after 7 -12 days I got a massage you have peding bill of rs 2233 (including previous bill rs 500) for no.[protected] and i received a bill of 2350 for no. [protected].

And it not enough when my both datacard is abort, after that I get a email for weekly usage which show I use that much of data in this week, please tell me how its possible if my data card is abort how can I use it.

I called up the same customer care and got the information that the 400 offer hasn’t been applied and they just provided the information (no steps for changing plans were given to me in the first place, they said i can use unlimited net from next month).

Even though i haven't cross my net limit according to last 1 GB and 3 GB Plan but your reliance customer care say we have a record of your usage, how can I prove my self

But even after many complaints and follow-ups they haven't adjusted the bill till now.

I have even approached Reliance world but they say please call up customer care, when I call to customer care they say please go to nearest reliance web world they solve your problem

Thanks

Anil

([protected])

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Aug 13, 2020

Complaint marked as Resolved

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Comments

anshu mittal

from Mumbai, Maharashtra

Reliance Broadband — excess bill

I have been using reliance broadband for 6 months but this month the company gave me a rude shock by sending a bill of Rs. 2063.42. I have taken a plan where usage is 1GB per month and my usage in last 6 months has never gone beyond the limit assigned to me. Infact this month i didnt get time to use the net often, and they show that my usage is for Rs 2334.47. This is utterly rubbish, they have a fault in their sysytem and are not ready to acknowledge the same

piyush tandon

from Mumbai, Maharashtra

Reliance/Broadband — bill of data card

i want the detail bill of my data card so that i know the usage and the rates charged by the company. my data card no. is [protected]( please don't make this no. visible to others as i can be miss use)

ch venu gopal sarma

from Bhimunipatnam, Andhra Pradesh

i am using your board band connection with a land line phone from last 8 months . and i had cancelled my phone connection on nov-2007 i am having the proof for that .
But when ever bill comes to me it shows that i need to pay a excess bill which will shock me every month i used to walk in to the nearest relinace communications and i used to ask them why they used to tell me that u had cancelled your phone but you had not returned the set but i had done it long back which i had mentioned early

so now also i need to walk again for this month i am really gettting lot of angry on the people who are working here and they used to talk so rudely and i cannot tolarate all this things

so please i request u too cancel my connections or slove the my problem

Rakesh

from Mumbai, Maharashtra

I am agree reliance broadband is a worst based on thier billing system...
Feb-March Total bill
Rental 750/-
Extra Usage 31.37/-
Total 781.37/-

Everything is ok... Govt. has dropped tax (ServiceTax+Edu.Cess etc.) from 12.36% to 10.30%
But reliance taking whopping 14.42%...

How...??? Again cheque my bill
Rental 750/-
Extra Usage 31.37/-
Total 781.37/-
Tax ( Service Tax + Ed.Cess etc.) 112.69/-

But if let suppose govt. would not drop the tax and i would charged by the same i.e 12.36%
then total tax should be 96.58/- or less
I am confused Why are they taking this 112.69/-

i called thier customer care several times, They all are agreed that tax is wrongly implemented but humour is that they are showing themself helpless(hahaha)
I talked to seniors of Billing department... They are more confuse then me...But funny part is that they are suggesting me to pay full bill if i want to keep my internet service in future...(Who cares...???)
Now i am tired all of these...
Customer care forward my issue to billing department...billing department forward to Higher authority...
i talked them...then they forward issue to Nodal office...so on... so on...
Wow..!!! Wonderful..!!!
I am sure my issue will directly go to Mr.Anil Ambani... and I pray, Mr Ambani will not forward this issue to thier customer care...Hahahah

Buddha Conclusion : Anil Dhirubahi Ambani Group Thinking all customer are just not more than LOOLCHAND

Saurabh Bansal

from Gurgaon, Haryana

Dear Sir/Madam,

I am saurabh Bansal from QL2 Softwares India Pvt. Ltd, Gurgaon (Haryana) . I have taken today a reliance data card to a company for a trial basis from Mr. Neeraj Thakur Employee of Sri Vinayak Distributor of Reliance Communication., Gurgaon, . He Said to me that My data Card would be activated today till 6 o clock. But today not activated my data card. I called to Neeraj Thakur regarding this matter but he lied to me again n again, my data card will be active with in half an hour and last he cut the my phone and also not picking my call. so please take a needful action against Him.

Please activate My reliance data card asap! Because I have Urgency so I taken This.
Card No. [protected]
RSN No. - RZTCD[protected]

My Contact No. : +91 - [protected]

Thanks & Regards
Saurabh Bansal | System administrator | www.ql2.com

Anandkumar

from Delhi, Delhi

yes

I am using broadband + Wireless Kit,

Anyone.. Please Dont go for this..Because they are having a waste billing System.

I have nt Used more than 10 Hours Last month, But their billing system shows 79 Hours Usage

and 1000 Rs extra bill...

I raised a Complaint as well..but they havent replied ..they Disconnected my Connection and sending Monthly bills.

the Money spent for the kit 3500/= also became waste..

They are intentionally doing this over billing i guess..all my friends who got this kit also got some extra amount in the Bill..If they started Cheating us..we should show our unity in avoiding Reliance by any means...

anil585

from Gurgaon, Haryana

Reliance Broadband Data Card — Excess bill without use

please read a revert of reliance Nodal officer Help me

Dear Mr. Kumar,

We thank you for writing to Reliance Communication Ltd.

With reference to your mail and telecon dated 10th April' 2011, we would like to inform you that your concern regarding your both broadband data card number [protected] and [protected]are going to high uses if you want to continue your data card servise please pay your pending amount of your bills.

If want to termination, we would like to inform you that for the processing of termination you have to visit the Reliance Web world and need to clear the outstanding amount and also fill up Termination form, so that termination can be processed.

For any details, we request you to contact us at [protected] (Nodal number).

Regards
Nodal Team

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

NOTE:- For future correspondence, please write to us at rcomnodalofficer.[protected]@relianceada.com and not at any individual Email Id

anilw

Reliance Broadband — excess bills

I was using the internet broadband service from reliance broadband services. I was paying their bills regularly while using the services, but from November,2010 my internet service was interupted due to the cable disconnection. The reason of disconnection was that their cables [reliance broadband services'] were found scattered to our society's authorised members and they got removed the cables which were laid scattered on the building tarrace and thus my internet service also got disconnected. I informed the reliance broadband authority about the problem and asked them to send their representative to solve my problem. But they ingnored my request and kept sending me the bills as their system is showing that I am still using their broadband service. I've had paid Rs.1034/- as the last bill which I paid without using their service. After that I got their another bill last month[mar-11] which I didn't paid yet. And now they've sent me another bill adding late fee charges.
So, this is my request to you please solve my problem as early as possible and help me to get relif from reliance broadband's harracement.
Thanking you,
Anil Waghmare

anilw

As per my point of view the staff of this Reliance broadband company is too irresponsible to give satisfactory service to the customers. They don't respond us properly to solve our problems and they kept ignore our frequent requests complaints regarding to the services.

Feeroz21

from Mumbai, Maharashtra

Reliance Broadband Data Card — Broadband

Respected Sir
I have purchase a Relience Broadband connection. My Plan is 8 Gb in day and At night 10 Gb. but i am not getting the speed more than 15 kbs. I have contact to Customer Care but after doing Troubleshooting there is no changes in the net speed. So, Please Send Any technicians to resolve this problem.

My Reliance Net Connect No is [protected]

My Address is
B-397 Indra Vihar Colony
Near Faiz Masjid Bhopal
contact No. [protected]