[Resolved]  Reliance Broadband+ Data Card — Speed Issue - Poor Customer Service

Address:

Vellore, Tamil Nadu

Dear Sir/ Madam

Please kind attention & Answer me the following questions. Dont send me the Predefined or forwaded mail.

This is second time 'm Escalating such a complaint. Please kindly provide me the solution for my following questions.

Already i Logged complaint against Relaince Broadband+ Service. But still i could not able get any solution.

Anyway kindly answer me for the fllowing questions.

1)If your customer serivce persons are really technically eligible for this service r not. Because they are having certain formals for different complaints. whenever we are trying to log a complaint they used to ask same kind of question and solution also same

Eg. Speed Issue at Different Time

Morning 06.00 to 10.00 Hrs == 25Kbps
11.00 to 15.00 Hrs == 30Kbps
Evening 16.00 to 22.00 Hrs == 15 to 20Kbps
Mid night after 22.00 Hrs == 30 to 40 Kbps
Eearly morning 3.00 to 05.00 Hrs == 60 to 80 Kbps == Maximum Speed ( Old man a ________ speed) sorry for this

If the speed is slow please kindly contact our Authorised service Center. Because your data card may have some problem.

If data card having prob then y it has to give the 3.00 to 05.00 Hrs == 60 to 80 Kbps == Maximum Speed ( Old man a ________ speed) ( as per my Plan it should me avg of 256 Kbps)

2) Complaint logged but no solution. So I decided to quit the service but they r threatning and they are saying return the data card.
Anyway I am ready to give my data card but. They are not ready to provide the proof for returing the data card. Because for me i need the proof other wise they will send the billing continuously even if i returned my data card. give me the solution for that.

Already several times i have logged a complaint. still no solution. If there is no response I will come with my bills and data usage (excel sheet).

And i want the responsible person from the area which i can able to contact face to face.

I am Believing the Name : Reliance Group nd not any of the individual person from Reliance.

Data card No:[protected]
Palce : Tamilnadu, Vellore

Thanks and Regards
Rajasekaran.R
----- Forwarded Message -----
From: Rajasekaran Raman <rajasekaran.[protected]@yahoo.com>
To: datacard.[protected]@relianceada.com; netconnect.[protected]@relianceada.com; [protected]@relianceada.com; [protected]@relianceservice.co.in; [protected]@relianceada.com; gsm.[protected]@relianceada.com; Rcomnodalofficer.[protected]@relianceada.com; Rcomnodalofficer.[protected]@relianceada.com; Rcomnodalofficer.[protected]@relianceada.com; Rcomnodalofficer.[protected]@relianceada.com; Rcomnodalofficer.[protected]@relianceada.com; Rcomnodalofficer.[protected]@relianceada.com; Rcomnodalofficer.[protected]@relianceada.com; Rcomnodalofficer.[protected]@relianceada.com; Rcomnodalofficer.[protected]@relianceada.com; Rcomnodalofficer.[protected]@relianceada.com; Rcomnodalofficer.[protected]@relianceada.com; Rcomnodalofficer.[protected]@relianceada.com; Rcomnodalofficer.[protected]@relianceada.com; Rcomnodalofficer.[protected]@Relianceada.com; Rcomnodalofficer.[protected]@relianceada.com; Rcomnodalofficer.[protected]@relianceada.com; Rcomnodalofficer.[protected]@relianceada.com; Rcomnodalofficer.[protected]@relianceada.com; Rcomnodalofficer.[protected]@relianceada.com; Rcomnodalofficer.[protected]@relianceada.com; [protected]@relianceada.com
Sent: Saturday, 15 January 2011 12:55 AM
Subject: Reliance (F)Braod Band Plus Service

Plzs find the attachment

I dont wanna say anymore thing

i[censored] want go through

https://www.consumercomplaints.in

Thanks and Regards
Rajasekaran.R