Reliance Broadband — fraudulent billing even after closed connection | |||
Hi, I had Reliance Wi-Max broadband connection in year 2008-09. Around the month of July-Aug'09, the same internet connection stopped working. I filed multiple customer complaints regarding the issue. Reliance customer care closed these cases saying that the problem is resolved and customer is happy about the service without even informing me. While I was working with them over the phone/emails, I received hefty bill from them. Then I decided to go away from them by closing connection and I disconnected my data cable itself so that they cannot show any receipt o[censored]pload/download of data. I had even talked to their officer Mr. Datta Dharmadhikari (datta.[protected]@relianceada.com) to prove that my connection was not even in place when they sent me the hefty bills. After long debate, he advised me to pay average bills for Aug'09 and Sept'09 which I did even though the amount they suggested was on higher side and not the average. Even after that, reliance was not ready to close my connection. So, since I had communicated my issues with them and expressed to close connection over email,I asked them to take away their internet equipment from my house or else i would file the FIR. They sent the person later in couple of days and collected the equipment but simply denied giving me any closure acknowledgement. Since 2009, I did not have any communication from Reliance at all. Suddenly, they have started sending me SMSs saying that since I am not responding and paying Rs. 29922/-, they will take legal action. I have been responding to each of their SMSs and as well have sent the email clarifying that I am not at fault and will not bare any effort towards this to their official published email id along with all the evidences which, if linked together, can prove that I had closed the connection with Reliance broadband long back in 2009. If Reliance was not in agreement, they should have reverted back with their disagreement. On the contrary, they did not communicate to me any thing at all so long and now suddenly that are sending me threatening SMSs almost every alternate day saying they are taking legal action against me. Please help me and your guidance is very much appreciated. Thanks and regards, Yogesh Was this information helpful? | |||
 5 Comments | |||
Comments
Reliance Broadband — Fraudulent billing
The Reliance broadband guys are fraudulently billing me for broadband even i gave them a termination request . they say billing is pending i told them they have charged a month extra. but the billing department keeps billing and he customer care is not taking complaints . citing it as barred.they wont allow u to terminate connection and will keep billing. Dear Customer,
We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, Subscriber ID, and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.
Cheers,
RCOMcare
We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, Subscriber ID, and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.
Cheers,
RCOMcare
My account number was [protected]. This number will give you all my details.
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Reliance Wi-Max Broadband — Connection Not Provided Since Feb
Reliance Wi-Max connection was applied on 5th of Feb-2009. Receipt No. [protected].Login ID provided by representative was[protected].
Amount paid was 3367/-. I had tried everything that I could possibly do. Called customer care several times on number[protected].
Every time I called there was a discussion with the representative for a long time period and many times its for 50 minutes. Many time I had interaction with floor supervisors. I wasted more than 5000/- in calling all possible numbers from where I was hopeful for a solution.
I had called local computer authorities too who are responsible for providing service.
[protected]
[protected]
[protected]
I wasted many hours in calling and it gave me lots of stress too. I never got services and due to that reason I took other company services even a reliance data-card after this happened.
What should I do to make them aware what trouble they caused to me and how to get payback.
I better believe in filing some complaint in consumer court and I need support for that(how to do that).
I want company to pay for what stress they had caused to me in past 6 months.
If there is any possible law than please let me know.
Thanks!